Reservations Sales Agent/ Nhân viên đặt phòng

Maintain knowledge of special rates/ offers/ promotions
Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval
Prepare reservation sales reports.
Other tasks as assigned
Monitor reservation levels and inform Managers of current and future occupancy rates
Prepare reports as requested (eg to travel agents, business houses etc)
To record and process all reservation inquiries made by phone, fax or email efficiently and accurately and converted to sales where possible to meet hotel targets
Record special billing arrangements for groups and conventions
Record and process reservations made by phone/fax/email
Process amendments to reservations such as extensions, early departures, etc
Accept wait list reservations
Manage “no show” reservations by investigation and recording of same

Required Skills:

Able to read and write English
Proficient in the use of computer
Problem solving and organizational abilities.
Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

Qualifications

High School or Vocational Certificate in Hotel Management, Business Administration, or related field.

Experience

1- year related experience or 6 months experience in reservations/front office or an equivalent combination of education and experience

Dynamic and international working environment
Other benefits as per Hotel policies
Competitive salary and benefits package
International training opportunities and career development

Cập nhật gần nhất lúc: 2024-06-18 17:45:03