Reservations Sales Agent

POSITION SUMMARY:

• Be in charge of all accommodation bookings, providing hotel facilities information and using telephone sales skill to encourage guests to reserve accommodation.
• Be in charge of filing system for easy reference (reservations/ amendments/ cancellations/ contracts/ others correspondences…)
• Handle guest requests and inquiries.
• Inventory/ Availability control on both PMS and other distribution channel.
• Technology tasks: Extranets and Interfaces.

KEY RESPONSIBILITIES:

• Be in charge of all accommodation bookings.
• Ensure effective communication with all departments in order to provide an efficient service to the guests.
• Provide hotel facilities information and using telephone sales skills to encourage guests to reserve accommodation.
• Take care of reservations made by e-mail. Confirm bookings/ provide hotel facilities information/ offer hotel services/ reply all other request or questions from guests.
• Take care of other source of bookings: Corporate, Online, Crew, Exhibitions, Day use, Pre-registrations, Mobile application bookings…
• Take care of reservations/ amendments/ cancellations of corporate clients. Follow –up their re-confirmation/ guaranteed letters.
• Take care of reservations/ amendments/ cancellations of travel agents- FIT bookings.
• Take care of reservations/ amendments/ cancellations of tour – groups/ series / MICE/ Complimentary bookings.
• Input reservation data into computer system.
• Ensure sales strategy are applied and implemented.
• Maintain database in PMS.

• Degree from an accredited university in Business Administration, Hospitality Management, or related major.
• At least 1-year experience in similar or related position.
• Proficiency in English communication both verbal and written.
• Minimum of six months related experience and/or training or knowledge of OPERA system.
• Strong organizational skills, problem-solving skills and telephone etiquette skills.
• Proficiency in computer skills, including Microsoft Word, Outlook and Excel.