Restaurant Manager/ Quản Lý Nhà Hàng

• Implement and maintain control measures to ensure that food & beverage costs, productivity, labour costs and operating supply costs for the outlet is in line with budget
• Analyze and submit month-end reports and identify deviation from business plan goals
• Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the outlet
• Plan, implement and measure profit enhancement programs by working with the kitchen & Marketing Department. Prepare & submit post-mortem promotion report to F&B Manager upon completion of promotion
Outlet Operation
• Build a good relationship with guests or regular patrons. Try to remember individual patron’s names and their preferences to extend a personalized service
• Attend all briefings, meetings and trainings as assigned by management
• Check the outlet/back of the house cleanliness to ensure that it is in compliant with F&B sanitation and hygiene rules and regulations
• Supervise team members to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards
• Assist other food & beverage outlets with their operations during peak times or when required
• Ensure that health, safety and security procedures are in place in the outlet
• Perform proper handover and communication to the next shift
• Handle all administration work pertaining to cashier/bar operation requirement and company’s policies
• Check the supply of equipment/stock level and ensure that there is no shortage of items which have impact on the operation and guests
• Maintain department communication logbook and updated notice board
• Handle guests’ complaints and comments tactfully and efficiently
• Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features
• Conduct departmental daily briefings to ensure that all pertinent information is well received by team members
Team Management
• Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service
• Constantly monitor team members’ appearance, attitude and degree of professionalism
• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business
• Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication
• Conduct performance review with the team
• Identify and develop team members with potential
• Interview, select and recruit outlet employees
Details will be discussed during the interview

Knowledge and Experience
• Good reading, writing and oral proficiency in English language
• Good working knowledge of MS Excel, Word, & PowerPoint
• Minimum 2 years of relevant experience in a similar capacity
• Additional certification(s) in Food & Beverage will be an advantage
• High degree of professionalism with sound human resources management and business acumen capabilities
Competencies
• Strong leadership, interpersonal and training skills
• A motivator & self-starter
• Good communication and customer contact skills
• Service oriented with an eye for details
• Well-presented and professionally groomed at all times
• A team player & builder
• Ability to work well in stressful & high-pressure situations

Meal allowance / Phụ cấp cơm ca
Standard working mode of Accor Corporation/ Chế độ làm việc theo tiêu chuẩn của tập đoàn Accor
Participating in Social insurance and Health insurance according to regulations. / Tham gia BHXH và BHYT theo quy định.

Cập nhật gần nhất lúc: 2022-11-25 02:12:03