Retail Experience Lead

1. Assist Head to fine tune annual operations plan for My Amway Place (MAP) & Physical Experience Program (PEP) with initiatives & action plan

2. Lead to develop & implement PEP at Regional Distribution Center/ Café Phyto shop nationwide - Work with Marketing & related stakeholders to develop PEP activities & its action plan

- Develop program guideline & look/feel recommendation for PEP at high level;
- Develop standard PEP survey & ensure on time 2-ways feedback from Amway Business Owner (ABO) leaders;
- Consult & review proposal, final production & implementation plan for team members;
- Align with Marketing Communications & Digital & related stakeholders for Communications channels & Messages alignment;
- Allocate budget for PEP activities;
- Continuously develop Café Phyto drinks menu & recipe to adapt with ABO needs & overall Phyto Cafe strategy;
- Develop action plan for experiences service at Phyto Counter;
- P&L takeover from Finance & deliver to OP for implementation.

3. Lead to implement MAP project (Physical Presence renovation, upgrade)
- Act as project lead to align with Head (project sponsor) for MAP project plan including opportunities, budget, timeline & resources;
- Directly manage construction, layout, budget & project status;
- Align with project team members for jobs-to-be-done within project timeline;
- Specialize new experience program for new physical presence;
- Align with regional VMD guideline to adopt to Vietnam PP and provide necessary information to Marketing Design;
- Align with Head, Sales & Marketing & related stakeholders to develop merchandising, product display, sales & marketing programs display to deliver to RDC & Café Phyto nationwide.

- Bachelors of Business Administration / Marketing/ Retail Operation or related field.
- At least 05 years in supervisory experience in marketing of retail industry or related.
- Competent work planning & organizing skills.
- Strong people management skills.
- Be strong in customer oriented & customer service skills.
- Good in critical thinking & problem solving.
- Good communication & influencing skills.
- Good in collaboration & team building ability.
- Strong in relationship building with external authorities & partners.
- Good ability to learn & high accountability.
- Being able to work independently and work under pressure.
- Good written and oral communication skills in English.