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Room Division Director

Room Division Director

EASTIN GRAND HOTEL NHA TRANG (PANORAMA)

Mức lương

mức thỏa thuận

Địa điểm làm việc

Thành Phố Nha Trang - Khánh Hòa

Kinh nghiệm yêu cầu

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Mô tả công việc

Being in charge of Front Office Department, Housekeeping Department and Security Department.
Ensuring that three departments have a closely cooperation and operate well together to meet the need of guests’ demands.
Planning and managing the room and related area's operations of the hotel to achieve customer (guests, employees, corporate and owners) satisfaction and quality service while meeting/exceeding financial goals.
Position is responsible for short and long-term planning and day-to-day operations of the room and related areas.
Recommending the area's budget and manages expenses within approved budget constraints. The major areas of responsibility/ management include: the front office, guest services, housekeeping, and security. Participates in total hotel management as a member of the Hotel Executive Committee.
Managing the division in order to attract, retain and motivate the employees; train, develop, empower, coach and counsel, conduct performance and resolve problems, provide open communication vehicles, discipline and terminate, as appropriate.
Developing, recommending, implementing and managing the division's annual business/ marketing plan, forecasts and objectives to meet/ exceed management expectations.
Implementing company programmes and managing the operations of the department in a manner consistent with laws and regulations and company policies and procedures to ensure a high level of quality and customer satisfaction.
Resolving customer complaints as appropriate to maintain a high level of customer satisfaction and quality.
Implementing emergency organization procedures and training through the management of the security staff to ensure appropriate protection for hotel guests, staff and company assets.
Performing special projects and other responsibilities as assigned. Participate in task forces and committees as requested.
Traveling to corporate trainings, meetings and other event(s) as deemed necessary.
Handling challenging situations with guests diplomatically.
Pursuing increased responsibility. Maintain high level of output and quality regardless of task load.
Taking initiative and act quickly to deliver projects in a professional manner.
Taking action to ensure overall success of department / organization.
Maintaining an organized system to ensure that processes are getting completed on time.
Daily maintenance of total resort revenues and costs, along with all associated financial procedures, while maintaining high levels of guest expectations.
Controlling over the elements that determine profit and loss. Assist in making decisions that relate to profit and loss.
Ensuring all guests are being treated in an efficient and courteous manner and that all standards are being applied.
Coordinating activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.
Enhancing the product and service that is presented to the guest. Recommend changes of the product and services. Use market research to develop new products and services.
Directing and training all Front Office, Housekeeping and Security Departments.
Operating the department within policies as they are related to the ethical codes, standards of good business practice and local laws and regulations.
Ensure compliance with all relevant Workplace Health & Safety and Occupational Health & Safety legislation.
Handling all activities related to site inspections, media visits, guest relations and client care as well as after departure to follow through.
Relate the Spa concept to staff and ensure healthy living programme.
Performing other tasks as defined by the senior management.

Yêu cầu công việc

At least Bachelor degree in any field
At least 3 year experience in one of the company or in international hotels with evidenced tracked record of achievements in people development
Capability of training and development of all levels of employees
Strong inter-personality skills and leadership skills
Proficiency in English and computer literate
Good public speaking skills (track record of presentation or public speaking training course)

Quyền lợi

Compentitive Benefit

Cập nhật gần nhất lúc: 2019-12-03 06:40:01

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