Sale Supervisor

Sales Sup is responsible for directing Cafe sales that align with the overall Cafe operating strategy. This individual will also support the Cafe’s Senior Leadership Team in upholding all brand standards, core values, while meeting or exceeding Hard Rock’s business objectives.

• Develop and execute the Cafe Sales plan while helping to achieve year-over-year entrée count growth


• Source, book, and execute events that are profitable and ensuring repeat business


• Write and negotiate sales contracts according to corporate procedures.


• Work in unison with the Cafe General Manager to communicate a clear direction based on a sound understanding of the business, strengths, weaknesses and opportunities.


• Partner across all departments in an effort to support the team in consistent execution of all systems and processes to deliver all products and services to Hard Rock’s brand standards.


• Presentation of professional image to guests, clients, media, partners and potential business.


• Foster an environment of customer advocacy in which all team members put the guest first in every situation.


• Work closely with the GM to be responsive and hospitable to guest feedback from all sources, including social media and email.


• Engage with guests on direct/ personal meeting, trade shows, via phone/ mail, and Social Media channels.


• Clearly communicate with all departments in order to fulfill and exceed guests/ clients expectations.


• Serve as a Learning Coach developing, implementing, and executing learning & developmental programs for all individuals under his/her stewardship to drive continuous improvement and employee retention.


• Possess a self-motivated approach to his/her own personal and professional growth.

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

I/ EXPERIENCE, EDUCATION, AND CERTIFICATIONS

• 1-3 years in a Sales role with high volume exposure in the restaurant, hotel or tourism industry.

II/ SKILLS

• Ability to learn and bring "out of the box" ideas to the team.


• High level of business acumen and common sense.


• Demonstrates strong problem solving skills through ability to diagnose and implement solutions.


• Ability to effectively present information in one-on-one and small group situations.


• Must possess strong communication and listening skills, excellent speaking, reading and writing.


• Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.


• Ability to effectively pitch and present information in one-on-one and group situations to media, customers, clients, partners and other employees of the organization.


• Multiple language abilities a plus, fluency in English required.

III/ PHYSICAL DEMANDS

• Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time.


• Ability to sit for extended periods of time.


• Ability to make repeating movements of the arms, hands, and wrists.


• Ability to express or exchange ideas verbally and perceive sound by ear.


• Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.


• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.


• Ability to travel via auto or airplane for long periods of time.