Working hour: From 8:00 AM to 5:00 PM, from Monday to Saturday
Location: Golden Farm Factory, Long Khanh, Dong Nai
Description:
Order Management & Fulfillment:
Receive feedback on quantity, quality of products or any complains about delivery procedure from customer/ sales team, then communicate internally to find out cause, solution and reply to satisfy customer
Support customer in preparing payment request and related necessary documents (invoice, delivery note, product quality confirmation), receive sales contract, purchase order, quotation, get them signed by Managers and send to customer
Receive transportation infomation from Logistics team, perform systematic actions to create warehouse shipment, post transaction, publish E-invoice, print and prepare delivery document that meets company’s procedure and customer’s requirement
Communicate with Production team and update inventory information to confirm the delivery date with customer/ commercial team on time
Communicate delivery information to Logistics team to arrange transportation, notify special requirement of customer to Logistics team to effectively fulfill customer’s need
Receive Production and Trading Sales Orders from customers and sales team, check item code, customer code, product description, selling price compared with quotation, then input in system with correct data or coordinate with related departments such as Technical, RA, Production to proceed order
Create new customer code in system
Consolidate reports daily, weekly such as Service Level Rate report, Sales Volume report
Update customer information correctly
Follow up label information to some internal customers, inform customer about occurring change of label, receive and communicate customer’s need of label to Production department
Follow and apply all procedure in working process (delivery procedure, goods return procedure, Service Level Agreement)
Follow up and handle occurring issues in delivery period such as broken truck, exchange truck, delay delivery, etc.
Receive goods return request from customer or sales team, compile documents according to Goods Return Procedure and follow until completion
Customer Service
Customer- oriented behavior in applying company’s procedure
Politely communicate with customers, driver in receiving orders and solving problems as well as commercial team and internal colleagues
Quick action with customer/ Sales team’s request in business: payments and order related
Do customer caring by visiting some key customers once or twice per year to collect customer feedbacks, making phone call to customers who have no transaction for a long time, implementing own idea to improve service