Sales Coordinator

Job overview
• Provide a smooth co-ordination and administrative service for Sales team to assist with all revenue generating activities at the Resort
Financial returns
Duties and responsibilities
At InterContinental Hotels & Resorts, we look for people who are charming, confident, and internationally-minded; people who know what it takes to exceed guest expectations.
• Work closely with remote Sales Office in Saigon – Hanoi, Guest Services Department, F&B Department and HR Department to ensure a smooth & timely completion of all tasks.
• Ensure all reports & database are uploaded properly in Opera, Salesforce & WOT.
• Coordinate with trainees/coordinators from Saigon office and on-site to complete all paperwork preparation & submission assigned by Sales Team and DOSM.
• Understand department’s requirements and Resort product, and upsell to the guest, or recommend Resort products to the guest.
• Assist DOSM - Wholesale team & Events team in handling all assigned paperwork including but not limited to: proposal preparation, update inquiries on Salesforce, contract preparation, site inspection preparation and related sales activities assigned by superiors.
• Stock control of collaterals & department’s stationary.
People
• Train and help new associates & interns on related tasks.
• Participate in all trainings assigned by supervisor including English training and job skills training
• Perform/behave as per IHG Winning Ways to other colleagues (within your department and toward other departments).
• Follow up with related personnel to complete the assignment from Supervisor.
• Prepare all administration documents required by the Resort sales team
• Be always impeccably groomed to represent the Resort in a professional manner.
Guest experience
• Handle office phone calls – social media & email inquiries in a timely and efficient manner.
• Handle guest’s requests, or escalate to higher levels and/or relate departments if necessary
• Attend to all sales department mail and maintain a correspondence database.
• Drive buggy safely after being certified and be responsible for protecting this asset in good conditions.
• Perform Brand’s Services behaviors in daily operation towards the guests
• Co-ordinate all familiarizations and site inspections as required by supervisors.
• Ensure a proper first communication to all business inquiries and correctly assign new inquiries to the right Salesperson to handle.
• Share guest feedback to supervisors.
Responsible business
• Rotate the roles (cross training) within department when required.
• Be responsible in keeping our property safe and secure, to participate in any resort activity related to Fire Life safety.
• Coordinate & attend all sales meetings.
• Be responsible in protecting the environment such as the trees, the sea, and the special species.
• Understand IHG Brand Standard related to your department.
• Co-ordinate and maintain supply of corporate gifts and promotional items.
• Perform any other duties which may be assigned by the management from time to time.
• Join all Resort activities organized by HR and management.
Accountability
Number of employees supervised:
• Indirect: NA
• Direct: NA
Annual Operating Profit/Payroll Budget:
• Department Budget
Key Metrics:
• Ensure all duties are perform within provided timeline
• Job quality from each assigned tasks/projects
Decision Making Responsibilities (Decision Rights):
• Within the authority as assigned for Band 8 role

Qualifications and requirements
Required skills:
• Excellent inter-personal skill and organizational skill
• Proficiency in MS-Office (Word-Excel-PowerPoint) with preferred experience in PMS and Sales & Catering system like Opera, Fidelio, Delphi
• Upper-intermediate level in English communication & fluent Vietnamese; experience in business writings is an advantage
Qualifications:
• Diploma/Vocational Certificate/Bachelor Degree in Hospitality/Tourism/Business Management. Related fields: English as a Foreign Language/Marketing.
Experience:
• Internship/Trainee experience at a 4-5 international property is an advantage
• Preferably 1 year experience in an equivalent professional property/corporation
Key Relationships
• Internal Relationships: Resort Employees and Corporate
• External Relationships: Interacts with guests and individuals outside the resort including, but not limited to, current and potential clients, owning company representatives, suppliers, competitors and other members of the local community

13th month salary

Best insurance package (mandatory insurance, 24/7 accident insurance and healthcare insurance)

Competitive salary & service charge

Cập nhật gần nhất lúc: 2022-06-19 04:42:04