Order Processing
• Handle spare part return/repair process
• Responsible for invoicing spare part order and maintenance/service invoice and follow up customer&039;s AR and payment
• Control inventory stock
• Input order processing data in SAGE (ERP system), deriving weekly/monthly reports; File spare part order documents in a tidy and systematic manner
• Place internal orders and follow-up order progress
• Coordinate with shipping lines /forwarders to quickly handle custom clearance of import shipments
• Other tasks as required
• Responsible for taking care of the whole process of spare part order process from quote, customer&039;s order receipt and delivery, informing customer of order status, shipment delays, delivery times and respond to customer&039;s enquiries during order processing in a timely manner
• Respond to customer&039;s inquiries promptly and in a timely manner
Machine Sales Support
• Support Sales Managers in preparing sales contract, thoroughly checking payment/delivery terms and follow up the sales contract execution
• Prepare required official letters/notification/contract amendment during contract performance; follow-up customer&039;s down payment
• Inform customer of ETD/ETA of shipment, coordinating with internal colleagues and customer on shipping documents, advising to make amendment when required
• Coordinate with service department and internal and external customer on shipment unloading
• Check customer&039;s L/C on terms and conditions, advising amendment when required
Office Administration
• Coordinate with IT department on all office equipment
• Manage petty cash, reconciling and submitting expense report
• Handle purchase for goods and services, prepare documents for making payments
• Take care of office in good and clean order, contact the building service team for any issues with lights, electricity, air conditioners and safety
• Make car arrangement, air-ticket and hotel booking for guests
• Support for planning, budgeting and executing internal events, team-building activities...
• Control fixed asset, stationery and office supplies, placing purchase orders for office&039;s facilities when necessary