* Introduction
*Please note we have opportunities available for the right candidates in both Hanoi and HCMC*
- The roles of a Sales Manager is a rewarding and exciting career opportunity, where you can grow and strive to be one of our best and your long-term career aspirations with HMC are guaranteed. HMC Manager’s play a pivotal role within our organization, the success of our company rests largely on the shoulders of our management & operations team.
- HMC was founded in 1988 and is the largest company of its type in the world, operating in over 62 countries, 354 cities worldwide including China, Philippines, Singapore, Malaysia, Hong Kong, Vietnam, Thailand and also in the Americas, Europe, Middle East & Africa and Central and South America. The reason behind HMC’s longevity and market coverage is attributed to the unique and highly successful HMC marketing initiatives and the creativity, imagination and professionalism of our team at all levels.
- HMC works with both independent hotels and hotel groups, including major brands such as Hilton, Marco Polo Hotels, Grand Hyatt, Mövenpick, Radisson & InterContinental Hotel group – IHG.
- HMC is the world’s leading provider of loyalty membership programs for the hospitality industry and premium hotel organizations, specializing our services to both individual and networked hotel groups worldwide.
- The opportunity available within HMC is for an Outbound Call Centre Sales Manager which is a very hands-on position where sales targets and performance are paramount. The position is diverse and extremely responsible, your job responsibilities with encompass all areas of Call Centre Management – ranging from recruitment, training and motivation of a telesales team to achieving and surpassing company & Hotel client budgetary sales objectives.
* Scope of Work
- Staff Management – Assistant managers, telemarketers, administrators, performance and development reviews.
- Generate ideas & competitions to motivate staff & generate higher volume of sales.
- Development of business strategies and tactics in pursuit of the HMC’s goals and objectives.
- Ensure efficiency, productivity and profitability of the program. Responsible for the proper financial functions and smooth operation of the program.
- Effectively, recruit, train and motivate a team of telemarketers on an on-going basis in order to achieve the forecasted sales results within the allocated time and budget levels.
- Drive, manage, develop & coordinate a dedicated hotel loyalty program for an onsite or offsite outbound Call Centre for new member acquisition and renewal of existing members.
- Ensure weekly performance of telemarketers and program are in-line with HMC’s goals and objectives as well as margins.
- Ensure adherence to Admin, Finance and HR policies. - Responsible for program/office opening/closing and ensuring policies are being adhered to.