Sales Manager (Corporate)

Purpose:

Achieves pre- determined revenue targets while maintaining appropriate sales programmes and handling multi- faceted projects

Customer Service
• Maintains positive guest and colleague interactions with good working relationships.
• Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems. If no immediate solution can be found, to ensure that the necessary follow- up is conducted in a timely manner.
• Liaises and works closely with the related operation departments ensuring guest&039;s requests and expectations are being met.
• Entertains and conducts hotel inspections to clients whenever required.
• Establishes and maintains strong relationship with the established clientele and constantly explores into new business opportunities.
Financial
• Develops and reviews Personal Business Plan which is linked to the Hotel’s Annual Business Plan.
• Achieves the monthly and annual personal target contributing to the Sales revenue.
Marketing
• Constantly monitors and evaluates local, national and international market trends, and the competitor hotels’ sales initiatives, in order to make sure the hotel’s sales remain competitive and cutting edge.
• Conducts extensive competitor research and maintains excellent Product Knowledge of the Hotel.
• Ensures a high level of exposure for Hotel through direct sales solicitation via telephone, contracts and written communications.
Operational
• Maintains a detailed knowledge of Hotel facilities, features and services.
• Meets and greets VIP guests upon arrival/departure.
• Establishes strong contacts to source for information in regard to planned and up coming functions/ events.
• Implements all sales action plans related to responsibility areas as outlined in the Marketing plan.
• Ensures systematically and efficiently calls on allocated Accounts within location and reports findings and opportunities to the Associate Director of Sales.
• Carefully plans Sales Calls into defined objectives.
• Professionally conducts routine telemarketing activities to identify new business opportunities. Follows up sales leads to identify prospect.
• Conducts extensive competitor researches and maintains excellent Product Knowledge of the hotel.
• Pre- qualifies and targets prospects, utilising hotel database and develops appropriate and effective sales solicitation strategies to increase hotel’s market share.
• Entertains and conducts hotel inspections to relevant representatives/delegates whenever required.
• Assists Sales Buddy to follow- up on all matters in the absence of Sales Buddy.
• Plans and makes Sales trips to the parties concerned which is our current and potential clientele to explore into new business opportunities.
• Reviews and constantly seeks Productivity level improvements through the process of “taking work out of the system” (when appropriate) and thorough streamlining of work process.
People Management
• Encourages employees to be creative and innovative, challenging and recognising them for their contribution to the success of the operation.
• Assists to oversee the punctuality and appearance of Sales employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.
• Conducts regular check in conversation and annual Performance Development Discussions with employees and to support them in their professional development goals
• Maximises the effectiveness of employees by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.
• Assists to plan and implement effective training programmes for employees in coordination with the Learning Department.
• Assists in the recruitment and selection of Sales employees if required. Adheres to hotel guidelines when recruiting and uses a competency- based approach to selecting employees.
• Feedbacks the results of the Colleague Experience Survey and ensures that the relevant changes are implemented.
• Ensures all employees maintain an updated awareness of Hotel product knowledge, current promotion, policy changes and appropriate internal communication.

• At least 03 years of experience in the same position
• College or University graduate, majoring in business administration, Hospitality, Tourism, Marketing or related field
• Exceptional and professional communication skills, both oral and written
• Ability to work under pressure, multitask, sense of cooperation and teamwork
• Well organized, detail- oriented and can multi- task
• Excellent command of English

• Uniform provided by Hotel.
• Other benefits following Hotel policy & Vietnam labor law
• Accident 24/7 Insurance
• Social Insurance, Health Insurance and Accident Insurance as per law
• Delicious and nutritious meal at Hotel Associate restaurant.
• Competitive remuneration package• International and professional but friendly 5- star working environment.
• Opportunity to stay free up to 12 complimentary room nights at all Hyatt property over the world and get staff rate for other stay.
• Food and Beverage discount at Hotel restaurant.
• Opportunity to develop career

Cập nhật gần nhất lúc: 2024-03-27 11:12:35