Sales Manager (Wholesale)

DANANG MARRIOTT RESORT & SPA
Mức lương
thỏa thuận
Địa điểm làm việc
Đà Nẵng
Kinh nghiệm yêu cầu
Cập nhật
Chi tiết tin tuyển dụng

Mô tả công việc

Understanding Markets & Maximizing Revenue
Responsible for proactively soliciting and managing group/catering-related opportunities. Manages group/catering opportunities not handled by the Event Booking Center. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Ensures business is turned over properly and in a timely fashion for proper service delivery. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provide service to our customers in order to grow share of the account on behalf of the company.
• Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.
• Identifies new group/catering business to achieve personal and property revenue goals.
• Closes the best opportunities for the property based on market conditions and property needs.
• Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
• Monitors same day selling procedures to maximize room revenue and control property occupancy.
Conducting Daily Sales Activities
• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
• Responds to incoming group/catering opportunities for the property that are outside parameters of the Event Booking Center.
• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
• Uses sales resources and administrative/support staff effectively.
Providing Exceptional Customer Service
• Services our customers in order to grow share of the account.
• Interacts with guests to obtain feedback on product quality and service levels.
• Executes and supports the company’s Customer Service Standards and property’s Brand Standards.
• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
• Supports the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
• Attends pre- and post-convention meetings to understand group needs, obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels and overall satisfaction.
• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
• Provides excellent customer service consistent with the daily service basics of the brand.
• Sets a positive example for guest relations.
• Partners with Event Management and/or Operations in providing a customer experience that exceeds the customer’s expectations.
Building Successful Relationships
• Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
• Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative.
• Provides accurate, complete and effective turnover to Event Management.
• Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities.
• Manages and develops relationships with key internal and external stakeholders.
Additional Responsibilities
• Utilizes intranet for resources and information.
• Conducts site inspections.
• Participates in and practices daily service basics of the brand.
• Creates contracts as required.

Yêu cầu công việc

Education and Experience
• High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.
OR
• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.

Quyền lợi

- Following the benefit standards of Marriott International and Local Hotel policy

Cập nhật gần nhất lúc: 2022-11-05 01:12:04

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DANANG MARRIOTT RESORT & SPA

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Thông tin chung

Ngành nghề
Kinh doanh & tiếp thị
Cấp bậc
N/A
Kinh nghiệm yêu cầu
Đang cập nhật
Trình độ yêu cầu
Đang cập nhật
Số lượng cần tuyển
2
Hình thức làm việc
Giờ hành chính
Giới tính
Đang cập nhật
Hạn nộp hồ sơ
13/12/2022
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