Sea Logistics Customer Care Specialist, International Supply Chain (02 Positions)

Work location: 19th floor, No. 9 – Dao Duy Anh Street, Dong Da, Hanoi.
Work hour: 8:00 – 17:00, from Monday to Friday, one Saturday morning per month
* Job description:
Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to ensure customer satisfaction with our International Supply Chain (ISC) products, services + features.
You will support customers by providing helpful information, answering questions, + responding to complaints.
Your tasks and responsibilities:
• To create, review + refine customer reports.
• To ensure delivery against all financial targets + strategic objectives across ISC.
• To drive customer engagement, satisfaction, retention + reactivation in close cooperation with the Operational Care Center (OCC), destinations + regional stakeholders.
• To support customer onboarding in line with working instructions, ensuring inclusion + transfer of customer requirements into the KN systems alongside the (initial) customer order.
• To collaborate with Finance to adjust credit limits based on daily business development + coordinate measures in case of challenges.
• To establish + strengthen operational relationships with customer contact(s) through daily interactions, regular care visits, pro-actively advising + consulting to ensure customer satisfaction.
• To qualify + enter customer orders into the operational execution process.
• To document, resolve, analyze all complaints, then identify, share + eliminate root causes.
• To qualify customer inquiries + provide quotations within the given price band, in line with the guiding leeway in decision-making, following up to ensure quotations are accepted + closed.

Your skills and experience:
• Basic knowledge about import/export process.
• Being careful and detail-oriented.
• Good command of English.
• Good at customer service and problem-solving skills.
• Bachelor Degree in International Business/ Supply Chain/ Logistics, or related field.
• Having at least 2 years&039; experience in the same position.

Attractive salary + bonus

Additional Health Care

Annual leave / Company trip/ Training

Cập nhật gần nhất lúc: 2021-11-24 16:02:02