Sealand - Customer Service Internship - Qui Nhon

• Engaged customers in discussion on how to have simple, easy and efficient business with
• Always behave in a manner consistent with and loyal to the A.P. Moller – Maersk values
• Support customer on E-commerce channels and applications leading to the improvements of customer satisfaction
• Take ownership for business issues encountered by customer and act as a primary point of con-tact, be the Customer advocate internally.
• As part of Commercial Intelligence – understand and empathy, build strong relationships with customers, gain an understanding for their businesses, service needs, drivers and desires and leverage this to engage in discussions about new business opportunities and competitor/market intelligence.
• Understand and be familiar with local KPIs and act in line with set targets in co-ordination with internal stakeholders. Drive continuous improvements opportunities.
• Guide new and returning customers with end-to-end shipping services through the onboarding

• Proactive co-operation and CARE capabilities
• Energetic, Well-organized, Self-Initiated and self-motivated
• Excellent communication skills and the ability to communicate confidently: Vietnamese & English
• Able to multi-task and adapt in the fast pace environment under high pressure
• Customer oriented and result oriented with good in analysis and problem-solving skills to look be-yond the obvious and identify creative solutions
• High sense of urgency and high team-work spirit

Attractive Benefit Package + Yearly Performance Bonus

Company Healthcare Package

Training and Development Opportunities

Cập nhật gần nhất lúc: 2022-04-01 10:53:03