Oversees first aid program for guests and team members.
To manage and supervise the day- to- day security force of the property to ensure the safety and security of all guests, personnel and property.
To conducts hazard and risk assessments at the property to include safety audits, incident tracking, and the hazard abatement process.
To document all incidents occurring in the hotel in connection with crime, subversions, potential liabilities and insurance requirements. And in documenting such activities remain objective, and write a comprehensive report.
In conjunction with the Financial Controller investigate all suspicious financial transactions to minimise the exposure of the Hotel to employee- based fraud.
To assist hotel staff in handling of unusual guest or employee problems, such as, but not limited to, disorderly conduct, thefts, suicides, bomb threats, employee or guest accidents, fire or safety hazards, robberies, terrorist activities, civil disturbance, power or elevator failures, medical assistance and natural disasters.
To implement all policies and procedures regarding security and safety.
To conduct and/or organize Hazard Communication and other related training classes.
To perform other tasks or projects as assigned by General Manager.
To prevent situations that could jeopardize the reputation of the hotel.
To select, train, schedule, discipline and direct security personnel in all aspects of security policies and procedures.
To take responsibility for all training related to the hotel&039;s emergency procedures, and conduct bi- annual Fire Drills.
To chair the Health and Safety Committees in the hotel. The ability to respond properly in any hotel emergency or safety situation.
Develops detailed "shut down" procedures for the property to ensure that all areas are secured at the appropriate times.
To take an active role in the development and implementation of the hotel&039;s fire plan. In addition to testing the hotel’s Fire and Emergency Response preparedness.
To keep abreast of developments within the hotel and community as they relate to security as well as act as a liaison with local law- enforcement agencies.
To investigate crimes committed against the hotel, guests, and employees.
To develop a yearly budget for the department.
To design and implement preventive safety and security programs.
Inspect all Security equipment to ensure that they are in working order and that all cameras are correctly focused
To control the key, lock system, alarm system, and fire protection system.
To remain informed of current National and local laws and regulations as they relate to the hotel, particularly in areas of guest, patron and employee rights.
To review and conduct performance evaluations for Security staff.
Create 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations. Provide employees with the training and resources they need to maximize employee engagement and deliver Yes I Can! service and teamwork.
Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems.
Gives personal attention, takes personal responsibility and uses teamwork when providing guest service.
Performs other duties required to provide the service brand behavior and genuine hospitality.
Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis.
Adhere to hotel policies and procedures:
Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
At all times projects a favorable image of the Hotel to the public.
Keeps immediate Supervisor promptly and fully informed of all problems or unusual matters of significance.
Maintain a favorable working relationship with all other hotel employees to foster and promote a co- operative and harmonious working environment.
Assist in the development of the Hotel business plan and ensure an overall understanding of its departmental goals and objectives.
Follows safety and security rules and procedures
Communicate effectively with guests, co- workers and the manager.
Attends work on time as scheduled.
