Security - Nhân viên bảo vệ

Administration
• Conform to and enforce policies, procedures, rules, and regulations as laid down by ACCOR and the Hotel in order to achieve the highest levels of uniformity and guest service.
• Performs special duties as required by the Security supervisor
Financial and Revenue Responsibilities
• To handle and resolve all guest queries and complaints in an efficient manner and to establish an amicable relationship with all clients, customers and guests of the Hotel.
Training and Human Resources Management
• Understanding, supportive, encouraging and helpful to all.
• Have a good relationship with all colleagues.
Guest Service Responsibilities
• Welcome/ assist guest
• Work closely with other Departments of the hotel, and attend regular meetings on a periodical basis.
• Be aware of the Security policies and procedures of the Hotel, and ensure that at all times in all areas of the Hotel that they are being strictly adhered to.
• Be aware of the Fire and Emergency procedures, and your Departments responsibility in an emergency.
Miscellaneous
• Fire fighting/evacuation SOP
• Key control SOP
• All ambassadors are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances.
• All ambassadors may be assigned to other duties in the hotel as and when required by business levels.
GENERAL DUTIES:
Health and Safety
• Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws, statutes etc.
• Ensure that all potential and real Hazards are reported immediately and rectified
• Be fully conversant with all departmental Fire, Emergency and Bomb procedures
• Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and employees
• Ensure all staff within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others
To be fully conversant with:
• Methods of accepted payment of the company
• Hotel standards of operation and departmental procedures
• Hotel security procedures
• Hotel Facilities and attractions
• Short and long term company marketing promotions
• Hotel fire procedures
• Sofitel Keys of Luxury and Appearance guidelines
• Hotel Health and Safety policy and procedures
• Sofitel “BE Magnifique” vision and its corresponding strategies

Yêu cầu công việc

• Excellent communication and interpersonal skills
• Be able to work Night shifts
• Minimum 3 years experience in the same position
• Fluent in English and Vietnamese (spoken& written)
• Strong in Microsoft Office suite

- Social insurance, health insurance, unemployment insurance and other benefits
- Salary and position is reviewed 1 time a year
- Dynamic and sociable working environment.
- Having chances to get attractive company bonus every month/year
- Bonus by individual ability and company’s performance.
- Company trip once a year + Joining party

Cập nhật gần nhất lúc: 2021-06-24 10:32:03