Senior Customer Service Officer Ứng tuyển

Job Purpose
To deliver the best customer service experience, service quality and operational efficiency to customers via inbound/outbound calls, complaint handling, implementing customer care program
Key Responsibilities

Participate in writing the training documents, processes CS team to improve customer satisfaction, operational efficiency and quality of service;
Analyze data from customer care operations to come up with development strategies and goals, and improve customer service;
Participate in Customer care project, Contact center project;
Other tasks as assigned.
Supporting quality supervision, call scoring in outbound/inbound calls;
Evaluate the performance of CS team, synthesize the results of CS activities and report back to CSPA manager, OP director;

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Cập nhật gần nhất lúc: 2021-07-13 11:13:03