Senior Gaming Customer Service

Customer Service:
Build and enhance gaming knowledge base via an online platform. Set up knowledge base is required an if necessary.
Solve game related issues for the players via online ticketing system
Professionally resolve players’ questions, submitted to our CS channels and report to the game studio.
Train other members if needed
Compile reports for major questions and key CS metrics tracking.
Manage and collect players&039; feedback on CS channels and other community channels
Community Management:
Help players to stay informed about the game’s update through different social media channels.
Conduct market research to become the market expert of your region, and report for emerging trends and potential opportunities.
Create and administer surveys & share results with game teams.
Maintain communication with moderators to drive our community.
Manage day to day outbound communications and track key metrics.
Localization and Testing:
Translate from English to your native language, while retaining the style of the game.
Participate in helping the game by testing and report localization errors and bug.
Test translations and new functionalities before an update are released.

Ability to handle difficult players in a professional and polite manner.
Ability to multitask.
Has experience using ticketing/ email systems such as Zen desk, Zoho, etc
Work experience in game industry is a plus
Ability to understand players concerns or situations easily.
English proficiency is a must
Good communication skills
Can work under minimal supervision.
Proven work experience of 2+ years as a Customer Service Representative.
Has passion for online/mobile games.
Good at times management

- Working hours: 9:00 ~ 17:00 (5 days per week);
- Modern equipment
- Free coffee, tea,...

Cập nhật gần nhất lúc: 2022-06-24 16:22:04