Senior Information Systems Analyst

Division: Technology Support Office
Duties and Responsibilities
Working Hours: 40 hours per week
Position: Senior Information Systems Analyst
Reports to: Director of Technology
The Senior IS Analyst works within the School Information Systems team to administer and maintain technology systems at the school. The team of analysts collaboratively prioritizes operations, projects and support for their respective focus areas. Analysts are expected to have sufficient knowledge of all systems in order to provide coverage for each other.
● Contribute to the planning, support and administration for UNIS Hanoi school information systems such as Veracross Academic Life, School Learning Management Systems, School Admin modules and Learning Analytics.
● Work collaboratively with IT staff to evaluate and test new software prior to integrating with the main school information system.
● Recommend and implement good data stewardship through practices such as periodic audits, backup routines and data consistency checks.
● Periodically respond to urgent system issues off hours.
● Host user group meetings and investigate issues as they arise and work on resolutions with stakeholders and vendor support.
● Act as Portal Admin for Faculty and Student Portals in collaboration with school administration, the technology department and advancement.
● Contribute to the implementation of new functionality, develop training materials and support users post implementation. Track support tickets, project work and continuous improvement activities within the department’s Service Desk and Agile software.
● Perform data analysis such as building queries and reports, transforming data and creating visualizations.
● Develop and maintain internal system documentation such as process maps, operating procedures and data dictionaries in collaboration with the technology department team and user groups. Store all material in accordance with the department&039;s filing convention.
● Support tasks throughout the year such as: Reporting, Scheduling, Gradebook Configuration, Parent-Teacher Conferences, Technology Orientation for New Faculty and Students, Open/Close the school year process, Faculty and Student account management, etc.
● Ensure that training is provided for admin staff, parents, and students. Facilitate in person training and develop materials such as user manuals and instructional videos.

Position Requirements:
Education / qualification
● Bachelor degree, Masters degree preferred in relevant discipline.
● 5 years of experience in a senior technology analyst role
Technical requirements
● Willingness to learn about data conversion process using Data Transformation Services (DTS), Access and MS SQL server.
● Ability to lead integration with other systems.
● Progressive experience in K12 customer facing in a systems support/configuration role.
● Highly proficient user of MS-Excel, Google Sheet, Google Docs and MS-Word. Experience with MS-Access a plus.
● Experience with SQL programming and/or MS SQL database.
● Programming and API experience preferred.
● Experience with requirements gathering, stakeholder interviews, business process mapping, data modeling, creating data sets.
● Experience with data analysis.
Other requirements:
● Must be able to organize and synthesize complex tasks in a systematic manner. Ability to learn new software and develop procedures to address complex issues.
● Professional attitude and attire is a must.
● Excellent communication skills and positive customer facing skills.
● Advanced English language skills, both written and oral.
● Ability to work independently and collaboratively in a team environment. Strong focus on teamwork and the ability to assist in planning long term projects. Must be able to work proactively in a team member environment.
● Must be able to handle information in a professional and discreet manner.
● Experience with project management and implementation.
● Positive and professional demeanor.
● At least one year of working in a highly multicultural environment or an international school.
Ideal Requirements
● Is able to professionally manage vendor relationships.
● S/he is able to provide recommendations to manager regarding problems or issues. Is able to anticipate problems and provide solutions to minimize impact of imperfect solutions.
● A positive attitude with insatiable curiosity and a willingness to learn and challenge oneself.
● Demonstrates an understanding of stakeholder needs and seeks to maintain a professional relationship with all stakeholders.
● Willingness to think outside of the box and explore alternative solutions.
● Experience in training and writing documentation. Able to conduct training in a professional manner and make training relevant to attendees. Be able to coordinate training logistics.
● Someone who is curious enough to continually seek to understand full scope of issues and consider the implications of solutions.
HOW TO APPLY:
Interested candidates please send your applications via school portal:
https://www.applitrack.com/unishanoi/onlineapp/_application.aspx?posJobCodes=490&posFirstChoice=2020%20-%202021%20SCHOOL%20YEAR%20OPENINGS&posSpecialty=

Competitive remuneration

Premium healthcare for employee

Training opportunities

Cập nhật gần nhất lúc: 2022-09-29 16:32:04