* IT Security [Process]
- Create, maintain documentation and provide education and training on information security policies and procedures.
- Develop and maintain a comprehensive information security and privacy program.
- Develop and maintain an ongoing risk assessment program targeting information security matters.
- Create monthly and annual reports on information security for the IT Director.
- Conduct internal security audits, assessments, reviews and tests to ensure compliance with security policies.
- Report results of the internal security audits and assessments in verbal and written form; provide a synopsis of issues and best practice solutions.
- Implement security measures to assure that the credit union complies with statutory and regulatory requirements regarding information access, security and privacy.
- Coordinate the investigation and reporting of security incidents or threats.
- Inform senior management of critical security issues and recommend risk-reduction solutions.
- Document security-related procedures, processes and functions in conjunction with the IS Services Coordinator.
- Evaluates and recommends frameworks for the CU’s overall Information Security program.
- Maintain and coordinate the Disaster Recovery and Business Continuity Plans within the credit union.
- Assist in complying with all compliance regulations related to the Information Services area.
- Assist in providing budget considerations and recommendations with respect to upgrades and new security service applications.
- Assist in providing provide advanced support to end users on software and hardware requests and issues.
- Provide 24x7 on-call support as needed
- Develop a working knowledge of all of the various software programs and platforms currently in use within Maison.
- Seize any opportunity to cross-sell credit union products and services to members and to educate members about Maison, its products and services.
- Abide by Maison’s policies, procedures and standards.
- Embody and promote Maison’s Vision, Mission and Core Values.
- Perform any other duties as requested by the IT Director or BOM.
- Assists in other areas of the department and company as necessary.
* IT Support Services [Customers]
- Respond to all IT support services request and IT security problems within 2 hours and resolve it within 1 - 2 business days depending on the priority as detailed below
+ High priority – from 1 to 2 hours.
+ Medium priority – from 3 to 6 hours.
+ Low priority – from 1 to 2 business days.
- Take over the support of Ha noi & Da nang office sites from external vendor and ensure support is as per “a” above.
- Implement automation tool and produce IT guide for end users to improve remote support.
* IT Project [Process]
- Follow up and support all MAISON IT projects from BOM, IT Director for yearly.
* Development [Personal]
- Acquire new IT knowledge and skills and attend at least one IT security training and 1 soft skill training
* IT Documentation [Process]
- Ensure all the documentation related to IT security of MAISON should be up to date.
