Senior IT Admin Executive

• Ensure the high-quality of services provided to internal customers in Vietnam and Denmark.
• Support with planning, calculation and implementation of projects.
• Manage the IT infrastructure; ensure smooth service production in Vietnam.
• Control and follow up with regular reports of IT assets (desktops, laptops, printers, audio visual equipment and UPS, camera).
• Administer a reliable internet connection for smooth data transferring; enforce IT Policy practice and confidential security compliance through technical and organizational measures; manage security facilities such as camera and door access system.
• Propose new procedures to improve security and protect systems from unauthorized use, acts of nature, user abuse; suggest programs ensuring backup documentation for restoration of host operating systems and host-based applications.
• Set up, install, configure and maintain computer hardware and software, internet cable, leased line and other network devices, including servers and data.
• Set up and manage user accounts, permissions and passwords in accordance with the company security practice.
• Support users on hardware & software problems, coordinate and perform repairs of office devices.
• Regularly maintain and upgrade desktops, laptops, printers, telephones and other devices as well as software licenses; propose improvements to network and IT infrastructure.
• Update and file IT Policy, guidelines and technical manuals; ensure the company employees, newcomers and guests acknowledgement of these standards.
• Troubleshoot system and network problems, diagnose and solve hardware and software faults.
• Establish and maintain a close relationship with other departments and professionals.
• Actively inform the supervisor and management team on work results and daily operational issues.
• For this position, you will report to Head of Group IT and IT Admin Team Lead.

• At least 6 years of experience in IT support service company/agency with 100+ users.
• Good command of both verbal and written English is a must (at least TOEIC 700).
• Proven experience in Microsoft Windows (Apple Mac is plus), Azure and Office 365 administration.
• Experience with infrastructure troubleshooting: Wan optimizing, Cisco routers, firewall (Checkpoint, Palo Alto is plus).
• Experience with setup and administration of servers based on Microsoft OS.
• Experience with project estimation and implementation.
• Experience with planning of storage, SAN/NAS networks.
• Experience with planning and integrating virtualization, Hyper-V.
• Solid management skills in Windows Server, DNS, FTP, Exchange Server.
• Understanding of RAID levels and backup strategies.
• Good communication skills - direct user support is required.
• Creativity in presenting and visualization, problem solving and solution researching.
• Customer service-oriented, open-minded, outgoing and friendly team-player.
• Strong planning and organizational skills with an ability to work independently as well as in team.
• Available to be “on site” 24/7 in case of an incident.
• Ability to work with flexible schedules for ensuring high-quality service delivery.
• Relevant education: degree/certificate in Information Technology.