Senior Network Engineer – Noc

This is a full-time position providing remote Level 2-3 Technical Support to our global customer base. Using communications tools such as telephone, email, and IM as well as a suite of remote support tools designed to provide seamless remote support. This role is responsible for troubleshooting and addressing a wide variety of technical issues across multiple IT environment. This position requires a technical mindset that is focused on being an IT generalist and troubleshooting methodologies. You will be responsible for asking probing questions, discovery of the issue and where it resides in the technology stack and working to troubleshoot and resolve the issue while maitnining a high degree of communication with the end user.
Under the supervision of the Managed Services Team Lead, the duties and responsibilities of the Sr. Network engineer – Serice Desk include, but are not limited to, the following:
● VMware ESXi
● Microsoft Hyper-V
● Amazon AWS
● Troubleshooting technical issues
● Microsoft Active Directory
● Citrix XenApp and XenDesk
● MicrosoftAzure
● Connectwise Automate
● Apple iOS
● Microsoft SQL
● Microsoft Exchange
● Apple OSX
● Microsoft Office 365
● Windows Server 2008+
● Ticket ConnectWise
● Working knowledge of networking principals and systems
● Outstanding customer service skills
Other
• Other duties as assigned.

- 2+ years working in the Information Technology field
- MCITP or MCSE, CCNA
- Special consideration will be given for the following
- MCSA in any Microsoft technology, Azure and Office 365 considered an asset
- Fluentcy in English
- Degree in a technology related discipline
- Excellent verbal and written communications skills
- CISSP or other cyber security certification
Working Conditions
- Work during Service Desk hours of operations, 8AM-4PM ICT, M-F. But may be required to do some work in the evenings or outside normal working hours;
- Ability to work On-call on weekends as part of a rotating shift
- Required to spend long hours concentrating which will require attention to detail and high levels of accuracy; and
- Able to work on a computer for long periods of time;
- Required to meet a number of deadlines which may cause stress.
- Required to work in a busy, open area office which may result in constant interruptions;

Benefits:
- Insurance.
- Salary review and sharing benefits per year.
- Working time: 5 days/ week.
- Scheduled leave of Head office in Canada (flexibly to negotiate with line manager).
- OT allowance.

Cập nhật gần nhất lúc: 2021-12-07 15:03:02