Job Purpose- The job holder responsible for ensure to advise and provide personal financial products and services in accordance with customer needs, in order to bring the best experience to customers.
- The job holder ensures compliance and minimizes risks when processing transactions, providing products and services to customers.
Key Accountabilities (1)CUSTOMERS: CONSULTANCY AND PROVIDE PERSONAL FINANCIAL PRODUCTS AND SERVICES THAT MATCHES CUSTOMERS&039; NEEDS.
- Receive and learn information from customers to advise and provide products and services that are suitable for customers&039; needs or introduce them to specified locations to bring the best experience to customers. Customer.
- Develop customers according to the bank&039;s oriented sales channels from time to time.
- Exploit, consulting and providing personal financial products and services suitable to customer needs according to the list of customers assigned in each period.
PRODUCTS và SERVICES: ASSURANCE AND ENHANCE SERVICE QUALITY, HELP BRING THE BEST CUSTOMER EXPERIENCE
- Update information on products, processes/regulations, Marketing programs, new sales campaigns and instructions of Techcombank from time to time in order to provide the best services of the Bank to customers.
- Receive and handle customer requests and complaints in accordance with Techcombank&039;s regulations.
- Perform transactions/consultations at the request of the Client accurately, completely, quickly and in a timely manner, ensuring the correct SLAs and service quality standards.
- Make recommendations to relevant departments to contribute to improving product, process and policy issues from time to time.
Key Accountabilities (2)SYSTEM: OPERATION COMPLIANCE và RISK MANAGEMENT
- Identify, report and participate in the handling of operational risks.
- Ensure compliance with Techcombank&039;s policies and procedures.
- Comply with regulations on information security and information security.
- Perform work in accordance with the Bank&039;s policies, procedures, regulations and instructions.
- Manage credit risk, operational risk on the assigned customer list in accordance with regulations and instructions of the bank
- Comply with the post-borrowing inspection process (controlling the customer&039;s capital use purpose, collateral, financial situation...). Periodically according to the provisions of credit products/post-borrowing control regulations, assess the customer, control the purpose of the customer&039;s capital, immediately notify the relevant departments when the customer have problems with financial situation, ability to repay debt, purpose of using capital, etc..
- Identify customer information as well as warning signs before, during and after customer transactions, ensuring compliance with Techcombank&039;s processes and regulations and the law.
Key Accountabilities (3)HUMAN RESOURCES: HUMAN DEVELOPMENT và CONSTRUCTION CULTURE
Self growth
- Fully participate in training programs of TCB
- Always have the spirit of self-learning in work and life
- Always have an open attitude to share information with others và be willing to accept change.
- Actively develop a personal development plan.
- Ownership, responsibility in work, leading to outstanding results.
Building organizational culture at the unit
- Fully aware of Techcombank&039;s organizational culture and perform tasks in the spirit of TCB&039;s core values and behavioral standards, embodying Techcomer&039;s DNA.
- Building a culture of cohesion, encouraging colleagues to achieve success.
EFFECTIVE MANAGEMENT: PLAN MANAGEMENT và BUSINESS RESULTS
- Develop and implement individual business plans to achieve assigned business targets.
(*) Perform other tasks as assigned by superiors from time to time.
Key Relationships - Direct ManagerSenior Manager, Retail Banking/ Branch Manager
Key Relationships - Direct ReportsN/A
Key Relationships - Internal StakeholdersTeams inside and outside RBG
Key Relationships - External StakeholdersIndividual customers, competitors…
Success Profile - Qualification and ExperiencesDomain Expertise
- Proficient in using office software: word, excel, powerpoint.
- At least 5+ years of experience in Banking field in a similar position
Qualifications
- Graduated from a regular university, preferably in economics - finance - banking.
- English ability: Fluent communication, equivalent to TOIEC 450
