Senior Research Analyst - Customer Insights

Interested in mobile payment revolution ?
Want to join the next Vietnam 100m-user-unicorn ?
We are looking for an active Senior Research Analyst with mission to constantly compile and translate market research into insightful, compelling stories that position the value of MOMO marketing solutions. Senior Research Analyst will be a part of the team building original research, developing surveys and assessments and managing and analyzing a variety of customer data (including both user behavior and usability research).
Job responsibilities
●Lead team and conduct large-scale, full-process quantitative surveys from project design to final reports
●Perform all tasks related to setting up, pooling of field recruiters, moderating interviews and focus groups, processing and analyzing insights/data for qualitative market research projects
●These tasks involve using various research methodologies and tools including but not limited to focus groups, in-depth interviews and many others depending on the nature of the project designs, especially related to mobile application
●Depending on individual projects a Research Analyst role may involve heavily in day to day management of projects or may be more supervisory, overseeing and coordinating others within the project team.
●Design, Build & Improve Internal Research Platform
●Required to provide to both qualitative & quantitative projects as well.

Must have
●Experiences: 3~5 years
●Start-up Spirit
●Moderating capabilities, including strong ability to relate to people at all levels and an effective/flexible communication style
●Conduct in-house market research - Determine and align the capacity of the group to conduct researches in-house (includes pooling of field interviewers/ in-house researches)
●Good data/ insights analysis / interpretation skills
●Good project management skills; proven ability to cope with multiple projects and proven ability of good time management.
●Prepare survey prerequisites and logistics, such as discussion guide, vendor contacts, questionnaire, show cards, code book, tab sheet, etc. for in-house projects.
Nice-to-have
●Proficient with a variety of statistical analysis methods such as Regression, Logistic regression, decision trees, Time series forecasting methods, etc.
●Proficient in BigQuery or other SQL-based platforms
●Proficient in SPSS, R/R Studio or other statistical analysis software
●Years of experience in relevant marketing or qualitative market research areas, work experience in a Market Research Agency is preferred
●UX Research Experiences