Senior Specialist, Client Onboarding (Underwriting)

JOB PURPOSE:
Review and assess the risk of all products insurance applications to determine the applicant’s insurability. Assist Underwriting Manager to lead underwriters in support assessment SL’s individual and group products. This team makes the risk decisions and complete the processing of those decisions up to contract issuance.
KEY ACCOUNTABILITIES:
• Assesses and communicate with Reinsurers to get the best offers for big sum assured cases.
• Actively contribute to make continuous improvement in work processes to increase service quality, decrease paperwork and turn-around time.
• Provides information and support to advisors and other sales personnel through emails, SMS, and answering telephone inquiries to help them fulfil their field underwriting responsibilities in selecting risks and submitting underwriting information. Provides personal feedback to agents and or advisors for both positive and negative performances to ensure SL maintains business quality.
• Build strong partnership with Agency, Bancas Development and Corporate Sales. This includes effective day to day interactions, dealing with escalated cases.
• Completes and updates required documentation on Ingenium systems with the UW Assessment, UW Requirements, UW decision during application evaluation and processing.
• UAT new products, projects and enhancement of system to ensure the results as expected and on time.
• As required, gathers and orders requirements using information from various sources (such as the Application Form, Medical Examination and other medical results, information provided by the agent, previous policies, financial needs analysis, etc.) to assess medical (health/impairments) and non-medical risk factors (occupation, hobbies, residence in dangerous countries, financial circumstances, moral hazards, lifestyle, etc.) to determine the applicant’s insurability.
• Refers malpractices and misrepresentations to immediate superior and to Compliance immediately upon discovery. Records impairment codes of substandard, Not as Applied For and Rejected cases as required. Calculates retention/reinsurance limits and sends facultative referral to reinsurer.
• Assist UW manager to conduct regular audit of underwriters within schedule; implements recommended courses of action arising from audit findings.
• Renders assistance as maybe required to attain the department business objectives in supporting sales.
• Assesses the degree of risk represented by the proposed insured and the owner after weighing up all the risk factors; decides whether to approve (standard or substandard) or deny (decline or postpone) the coverage within approval authority limit; makes recommendations for those over approval authority limit and refer them to next level underwriter; all comply with agreed service level agreement.
• Assist UW manager to manage a team of underwriters who conduct the full range of underwriting and risk assessments required. This includes providing referral support and mentoring of junior underwriting staff.
COMMUNICATION SCOPE:
• External contact: to serve customer
• Ability to communicate effectively in writing and on the phone
• Internal contact: colleague; advisor, sales force to handling issues related customer’s application.
• Team player with a positive attitude towards and the ability to instill that in others

SPECIALIZED KNOWLEDGE AND SKILL:
Abilities:
• Can coach and motivate subordinates effectively and lead them towards attainment of the department’s objectives
• Results-oriented
• Ability to work collaboratively in a team environment both as a member and team leader
• Well-honed interpersonal skills to be able to relate confidently yet amicably with advisors and explain underwriting decisions clearly
• Strong analytical, problem solving, organizational and time management skills
• Competent managerial and leadership skills
Technical Skills
• Proficient interpretation of financial statements
• Basic knowledge of compliance issues
• Proficient knowledge of speedy issue guidelines concepts
• Proficient working knowledge and use of the Ingenium system
• Proficient knowledge of post issue underwriting (reinstatements, policy changes, etc.)
• Proficient knowledge of customer service principles
• Proficient verbal/written communication and presentation skills
• Proficient ability to design underwriting training materials for advisors
• Basic knowledge of Signature Verification
• Proficient knowledge of medical aspects (anatomy, physiology, symptoms, signs and prognosis of diseases, medical abbreviations and terminology, normal values for commonly encountered laboratory tests, medical procedures, etc.)
• Proficient knowledge of insurance products, riders and policy contract provisions
• Proficient knowledge of financial underwriting principles, anti-selection, insurable interest
• Proficient knowledge of reinsurance and preparation of cession forms
• Proficient knowledge of use of Underwriting Manuals and other application tools
• Proficient knowledge of non-medical aspects (occupation, foreign residence, lifestyle, alcohol, drugs, hobbies, immigration, etc.)
• Proficient knowledge of insurance and underwriting principles
• Proficient knowledge of legal implications affecting underwriting
Core Competencies:
• Takes Accountability : Proficient. Personal ownership for consistently meeting standards and targets
• Understands our Business : Proficient
• Commits to continuous learning : Proficient. Underwriters to acknowledge that it is their responsibility to learn and know what they are working on, as every day they will see something new in their review and assessment of cases.
• Collaborates Effectively : Proficient
• Communicates Confidently : Proficient
• Focuses on the Customer : Proficient. Always looking for opportunities to continually improve our business and serve our customers
Development/Training to support Role Competencies
• Relevant Courses-Professional/Technical Competencies
• LOMA/ALU Certifications
• Basic & Advanced Training Course for Underwriters (self-study and as offered by SLF Corporate and reinsurers)
PROBLEM SOLVING:
• Ability to solve problems and suggest improvements to existing processes and practices
• Problem solving on assessment client application and making underwriting decision should comply standard guideline, follow risk management procedure
EDUCATION AND EXPERIENCE:
1, Education
Bachelor’s degree. Graduate with background in medicine, business, mathematics, science, accounting, finance, economics and probabilities and statistics. Any degrees related to those areas will be beneficial.
Desirable
• LOMA 386_UND
• Associate, Customer Service
• Fellow Life Office Management, Inc.
Minimum typical experience
At least 4 years-experience in New Business /Underwriting/Claims function.

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Cập nhật gần nhất lúc: 2022-10-08 23:22:04