- Able to work as a member of a team but also manage up, across and down where required
- Ability to troubleshoot complex, technical, multi-site and multi-disciplinary problems and incidents
- Ability to use the Service Desk tool to manage incidents/changes/problems tickets
- Good English communications skills, both oral and written. Ideally, experience of working for an international company with travel to and from Vietnam
- Strong background with core network and compute technologies in large-scale deployments
- Minimum 3-5 years’ experience providing support to enterprise level clients in at least TWO of the below numbered Infrastructure areas
- Advanced technical knowledge of virtualization technologies (vCenter, vSphere, ESXi, DRS, vMotion, HA, FT, SRM, SCVMM)
- Solid technical knowledge of End User VDI and virtualization technologies (XenApp, XenDesktop, VMware Horizon, VMware View, Netscaler, App-V, AppSense, CAG, CSG, EdgeSite, Director, PVS/MCS, Thin Clients)
- Advanced technical Knowledge and hands on experience in the below technologies or variants of in an enterprise level support environment:
+ Microsoft server products (Windows 2003 to 2012 R2)
+ Microsoft AD (Active Directory) and integrated elements/technologies such as DNS, GPO, DHCP, AD DS and RBAC, DFS, DFSR, Azure, AWS technical support
+ SCCM including patch management, build image and application deployment
+ Anti-Virus solutions with key products being McAfee & Symantec
+ Web Filtering products (WebSense/Symantec/TMG/etc.)
+ Endpoint Encryption products
+ Server Hardware Support (HP/IBM/Dell/Cisco)
+ Advanced technical knowledge of Exchange technologies (Exchange, Office 365, ISA / TMG / Forefront, Symantec EV, Mimecast, Websense)
- Document new and existing processes
- Customer facing experience as you will be working with technical, process and customer facing documentation.
Desirable Requirements
- ITIL qualification or awareness of the ITIL processes
- Experience of Technical Support within Public cloud based providers ( Azure, AWS)
- Experience with Monitoring, Automation and Service provider ticketing toolsets (SCOM, ServiceNow, Remedy, Network monitoring)
- Scripting and Automation knowledge
- Degree in Computer Science, Software Engineering, MIS or equivalent preferred
- Experience of working in a multi-client solutions provider
- Experience of design and delivery within Wintel, VMware/Hyper-V, Exchange and Citrix environments
What we Offer
- Onsite Trips to France
- 18 annual leave days, increased every two years.
- Sick Leave paid by Company
- Annual Performance Bonus and Salary Review
- 13th month salary
- Premium Health Care Package including Accident, Life Insurance, Inpatient and Outpatient.
- Annual Training Sponsor for personal development
- Annual Health Check
- Annual Year End Party
- Corporate Social Activities
- Free Parking
- Refreshment Facilities
