Service Admin cum Logistic Support

*** Principal Role:
The key role for the Service Admin cum Logistic Support is to provide administrative support for service and sales in a timely manner to enhance Trumpf’s customer service quality
*** Duties & Responsibilities:
** Service
• Assist in scheduling service missions in priority while maintain high quality of service and cost efficiency
• Follow up on PO/customer confirmation, finalize billing to customers and coordinate to chase customer payment
• Responsible for providing service fee quotations to customer in a timely manner
• Other administrative, projects or tasks as assigned by the Service Manager
• Control and handle goods return process on timely basis
• Prepare and coordinate schedule and hospitality arrangements for visitors and guests of service team
• Manage service tools in a tidy manner for checking and reporting
• Communicate to customer regards to service schedule confirmation and service status in a timely manner with empathy and compassion
• Coordinate with customers, In-house service engineer, field service engineer and other departments for a smooth workflow and operation.
** Logistic Support
• Support Sales Managers in preparing sales contract, thoroughly checking payment/delivery terms and follow up the sales contract execution
• Other tasks as assigned by the Management
• Check customer&039;s L/C on terms and conditions, advising amendment when required
• Prepare required official letters/notification/contract amendment during contract performance; follow-up customer&039;s down payment
• Coordinate with service department and internal and external customer on shipment unloading
• Inform customer of ETD/ETA of shipment, coordinating with internal colleagues and customer on shipping documents, advising to make amendment when required.

Requirements
** CHARACTERISTICS
• Initiative and proactive in following through and completing tasks
• Growth mindset: seeking improvement
• Team player and flexible
• Service mind and customer oriented
• Eager to do more than expected
• Sense of prioritization & urgency amidst multiple and shifting demands
** KEY COMPETENCIES
• Able to multi-task with attention to details
• Organization, Planning and Time Management
• Communication and collaboration
** CREDENTIALS
• Good command of English
• Minimum of 2 years relevant work experience
• Attention to details and able to multi-tasks
• Good communication, interpersonal, collaborative, and problem-solving skills
• Bachelor’s degree or Diploma or equivalent in Business Administration/Supply Chain or related disciplines

Competitive salary

Premium health and accidental insurance

Professional, energetic, friendly and open working environment. Professional overseas trainings

Cập nhật gần nhất lúc: 2022-06-29 16:42:04