SERVICE CONSULTANT (Automotive Industry)

Intakes customer vehicles, diagnoses problems and service needs, schedules work, assigns jobs to service technicians and communicates job status to customer
Service Department Operations
• Open & close all customer paid, warranty, and internal repair orders.
• Estimate costs and completion times at point of sale. Clearly communicate them to customer.
• Determine correct part numbers on repair orders and assist the parts department with picking and posting of parts before job starts.
• Follow procedures for quick and efficient handling of warranty items, including and proper storage of these items.
• Diagnose problems accurately, and clearly describe them on the repair order.
• Make estimates for internal and wreck repairs.
• Assign jobs to technicians based on skill level and current resource utilization.
• Assist Service department manager in maintaining a smooth running efficient service department with a high degree of customer satisfaction.
Customer Service
• Provide superior customer service to both internal and external customers
• Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to “Make Things Right”.
• Promptly notify customers of any changes, delays, or additional work needed.
• Greet customers immediately, in a courteous and friendly manner.
• Avoid making commitments which cannot (or likely will not) be met. Set customers’ expectations to a level where they will likely be met.
• Handle telephone transactions quickly, and courteously.
• Give special attention to repeat repairs to ensure the situation is corrected.
• Sell additional services by pointing out service specials or additional work needed.

• College diploma or equivalent
• Competent in Microsoft Office
• Technical degree in related field or motorcycle mechanics training
• Strong mechanical knowledge and ability- General and motorcycle specific
• English conversation ability

***Benefits***

- Transportation allowance

- Annual health check

- Heath care package for employee and family

- Quarterly bonus (on business target achievement)

- Gift on occasions of new-born baby, marriage, condolences

- Phone allowance

- Support school fee for employee’s children

- Long service award (5th, 10th, 15th, 20th year)

- 13th month pay

Work location: Dist. 7, HCMC.

Chế độ thưởng
Chế độ bảo hiểm
Nghỉ phép năm
Laptop
Chăm sóc sức khỏe
Phụ cấp
Đồng phục

Cập nhật gần nhất lúc: 2021-08-02 14:02:03