Service Engineer (Nha Trang)

ROCHE VIETNAM CO., LTD (MỚI)
Mức lương
thương lượng
Địa điểm làm việc
Khánh Hòa
Kinh nghiệm yêu cầu
Cập nhật
Chi tiết tin tuyển dụng

Mô tả công việc

Job purposes/Job summary
• The service engineer&039;s main responsibility is customer facing, field support service. The major focuses are on timely repair, and installing new and older Roche instruments to ensure minimum instrument downtime and foster work efficiency. Complete full service reports and complete all paperwork associated with each service activities. A high level of communication within the department with accurate and relevant feedback to the proper departments related to equipment performance.
Essential Duties and Responsibilities:
• Install and de-install equipment at the customer&039;s facility to ensure full functionality according to manufacturer&039;s specifications
• Conduct business in full compliance to Behavior in Business, Behavior in Competition, Online and compliant post sale service support
• Study technical manuals and attend training sessions as instructed by the department management to maintain current instrument based knowledge.
• Actively participate to improve resolution rate, instrument up time, department collaboration and support services towards customer satisfaction
• Troubleshoot issues related to Roche diagnostic instruments, providing a high-quality customer service experience.
• Perform Techline on-call/ on-site duty assignment.
• Keep accurate and timely records of all service activities but not limited to maintenance, repair, installations and required software/ hardware updates of equipment.
• Diligently manage spare parts submissions with compliance to spare parts processes for stock, installations and return of old spare parts to the department
• Commitment to meet the customers’ demands regarding travel, after hours working schedule as requested by the line managers and department managers
• Provide a communication link between the customer and the company to help ensure that effective service is provided to the customer
• Perform preventive maintenance or service repairs such as cleaning, lubricating and adjusting equipment as per the annual planning of the department
• Inspect, test, and repair Roche diagnostic instruments and related equipment following manufacturers&039; specifications, by testing and analyzing the instruments performance.
• Proactively employ the service strategy and KPI’s of the department service
• Provide and work in accordance to biosafety guidelines as per Roche and customer guidelines
Career development for this position:
• Roche can provide a wide variety of career development opportunities both domestically and internationally.

Yêu cầu công việc

Education and Qualification:
• Minimum qualification required is diploma in Electronic, Electrical or Mechanical Engineering and with preferably 2 year related experience
Other skills & abilities
• Able to handle computer operating system such as Window XP, 7 and 2000
• Self-initiative and proactive customer support
• Languages: Vietnamese & English at level of intermediate in writing/speaking/reading/listening
• While performing the duties of this job, the employee is regularly required to stand; stoop, kneel, crouch, lift and/or move heavy equipment. Specific vision abilities required by this job include color vision
• Customer care handling skills
• Good interpersonal skills
• Ability to work independently and as team player
• While performing the duties of this job, the employee must be fully aware of the working environment and perform safe work procedures and practices at all times when exposed to moving mechanical parts; bio-hazardous environments and specimens, excessive noise and the risk of electrical shock.
Conduct business in full compliance with Roche Code of Conduct, Roche Behavior in Business, Roche guidelines on Safety, Health & Environment (SHE) and Behavior in Competition as well as Roche Values & Leadership Competencies.
Compliance and Safety Health & Environment

Quyền lợi

Attractive salary

Social insurance, health insurance, unemployment insurance according to Labor Laws

Professional, dynamic working environment

Cập nhật gần nhất lúc: 2022-10-20 08:32:04

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ROCHE VIETNAM CO., LTD (MỚI)

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Thông tin chung

Ngành nghề
Điện/Điện tử, Cơ khí, Bảo trì/Sửa chữa
Cấp bậc
Nhân Viên
Kinh nghiệm yêu cầu
Đang cập nhật
Trình độ yêu cầu
Đang cập nhật
Số lượng cần tuyển
Đang Cập Nhật
Hình thức làm việc
Đang cập nhật
Giới tính
Đang cập nhật
Hạn nộp hồ sơ
17/11/2022
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