Software Engineer (OSSA Team)

Job overview: The daily duties of an OSSA team Member are very close to those of an R&D software engineer: 

    • Qualification of customers’ user stories,

    • Grooming to develop the best technical answers to our customers,

    • Permanent experience sharing with clients’ ops teams 

    • Development

    • Documentation and contribution to the original Open Source community

Responsibilities and Duties:

    • Receive e-mails, faxes, telephone calls from customers

    • Perform the filtering of requests and the classification of incidents

    • Record them in the technical database of the support platform;

    • Knowledge about Linux environments (Debian / CentOS / RHEL / Suse) and basic network and System Administration skills.

    • Fluent French (written and spoken)

    • General knowledge in Open source

    • Agile Management knowledge

    • Opportunity to become the next Service Manager in Vietnam

    • Work in an international team with high skilled people

    • Correct work/life balance

    • Working 5 days/week , from Monday to Friday

    • Participate to Open Source communities and conferences in Vietnam

    • Modern working space, free coffee