Software Product Executive (CRM System)

CRM system building and implementation.

Establish workflows for data capture while always ensuring data integrity.
Drive CRM configuration design innovation by exploring, understanding, explaining, and implementing the CRM functional potential.
Enable CRM workflow automation and minimize basic transactional tasks.
Understand business dynamics and set- up insightful and structured reporting dashboards within the CRM functionalities in alignment with the management guidelines.

Responsible for preparing user training material and guidelines.

Ensure clear and referenceable configuration documentation.
Provide support & guidance to colleagues and customers that use the CRM software, including support to the training team.

CRM Service escalation support for end- users

Work with team members to solve the big impact issues.
Meeting with teams to help them analyze business trends.
Troubleshooting user or software errors that inhibit the efficiency of the interaction between people and technology in deeply technical issues.

Data analysis support.

Monitor daily data feed, and verify the accuracy of customer data.

Drive consistent usage of CRM system and adherence to sales processes.
Lead communication for platform and process changes.
Basic English communication skills. (TOEIC 500, WSE level 9/20 or equivalent English levels)
Must be able to work independently and be team- oriented, reliable, and dependable.
Escalate reoccurring technical issues to the relevant support teams.
Organize and hold training sessions on processes for all roles to increase efficiency of usage.
Ability to think critically, identify solutions and deliver recommendations based on data and analysis.
Patience when handling difficult user cases.
Troubleshooting software or user errors that inhibit the efficiency of the interaction between people and technology. Ability to assist in trouble shooting of ad hoc issues.
Attention to detail, to manage the integrity of the CRM data.
Experience with HubSpot/ Creatio or similar marketing automation system is plus.
Create documentation on case resolution in order to facilitate knowledge sharing with team members.

Free access to our Wall Street English course
Competitive salary
Quality facilities and teaching resources
Dedicated academic management team support and training
Annual Leave of 15 days & Premium Healthcare

Cập nhật gần nhất lúc: 2024-06-06 05:05:02