Spa Assistant Manager/Trợ Lý Quản Lý Spa

• Develop and update department SOPs (Standard Operation Procedure). JD (Job Description) and Implement it to enhance the guest experience.
• You are the forerunner of guest interaction. Ensure all guests are checked for satisfaction on spa experience.
• Perform Brand&039;s services behaviors in daily operation basic towards the guests
• Ensure the fitness center is in a safe and clean condition at all times.
• Maintaining in good order all recreational and sports equipment associated with the departments&039; activities, and to recommend to the Spa Director the purchase of replacements whenever necessary, in accordance with approved product standards and expense budgets.
• Ensure spa journey is carried out for every guest and standards are observed in all aspects of the journey- reservation, arrival, treatment time and departure.
• Control inventory of guest supplies
• Develop creative ways to inspire and motive team members to provide guest with a unique experience.
• Make time to interact with guess to solicit feedback and build relationships to understand and how team members can increase the guest satisfaction
• Driveling to deliver Luxury Experiences to guest, to achieve heart beat target
• Provide our guests with the highest possible standards of recreational and leisure activity service, coupled with vigilance, attention to safety and comfort, while at all times endeavoring to maximize sales opportunities. Assist the daily operations of the Health Club, direct and supervise staff in their daily tasks and ensure the facility is run in accordance with the objectives
• You consistently exhibit brand ambassador qualities and practices including physical presentation and actions
• Ensure spa facility is ready to receive guest every single time.
• Maintain the highest level of the discretion and privacy during any guest interaction.
• Work with department head to develop initiates to reach standard and drive continuous improvement in the guest experiences
• Attends morning briefing, paying particular attention to the number of Guest in house, V.I.P.s, and overall occupancy for the day ahead in order to schedule staff accordingly.

• Communication skills are utilized a significant amount of time when Interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the company.
• Must have a comprehensive knowledge/ experience of spa therapy and wellness programs and proficient in the use of Office programs, Hotel and Spa operating systems
• Proficient in use of Microsoft Office
• Good writing skills
• Problem solving and organizational abilities

• At least 14 annual leave, 2 days off per week
• Other benefits
• Rest and relaxation, Home leave allowance
• Insurance as labor law
• Healthcare insurance for personnel after 6 working months and for the family after 2 working years
• Competitive salary
• Service charge as revenue
• International working environment, join courses of IHG Group
• Relocation, repatriation allowance
• 24/7 accident insurance
• Accommodation, uniform, transportation, and meals are provided

Cập nhật gần nhất lúc: 2023-01-09 17:12:04