Spa Manager ( Quản Lý Spa )

- If required and where business demand necessitates, be willing to work over time to fullfill guest satisfaction.
- Is open to new ideas and is willing to make changes in the job and routine as required.
- Maximizes opportunities for self-development.
- Ensures that work quality meets the standards required and completes tasks in a timely and thorough manner with minimum supervision.
- Follows standards, policies and procedures.
- Monitor staff performance & review operation for improving service standard
- Participate as a team player and establishes strong working relationships to deliver positive results.
- P&L responsibilities
- Understand and anticipates customer’s needs, takes action to address customer needs and strives to exceed customer expectation.
- Participates in the planning of departmental goals as they relate to the wider hotel strategy
- Maintains a soft tone during conversation with colleagues, guests and on the phone.
- Builds and maintain relationships with internal and external customers.
- Understands and takes into account the global nature of business.
- Is able to cope under pressure at busy times and responds positively to changes in the workplace.
- Strengthen customer relationship and handling customer inquiry
- Responsible for the set-up, management & operation of the Hotel Spa
- Handle daily operation issue, to ensure good customer experience & service standard.
- Refrain from any unnecessary conversation within Spa treatments areas.
- Demonstrates co-operation and trust with colleagues, supervisors, teams and across departments.
- Encourage, motivate & lead a team of therapists & sales consultants to achieve outlet sales targets
- Contributes to pricing decisions
- Seeks feedback on performance and focuses on areas of shortfall.
- Meets required attendance and grooming standards.-
- Co-ordinate the preparation of the departmental annual budget, including anticipated revenue and expenses
- Conduct therapist training and set up the Spa Product and Operating Standards
- Controls and monitors departmental costs on an ongoing basis to ensure performance against budget
- Maintains the highest level of discretion and privacy during any guest interaction
- To perform sales consultations where required
- Design and implement the marketing strategic plans of the Spa
- Continually seeks to improve performance through individual efforts and with the assistance of others.

- Spa Manager License or Trade License is mandatory
- Recognized Massage or Beauty Therapy qualifications
- 2 years related experience including 1 year experience in SPA operation, or an equivalent combination of education and experience.
- Diploma/Degree holder in Business Administration or related discipline

- Oppotunity to grow within your property and across the world.
- Free shuttle from Da Nang city / Xe đưa đón từ trung tâm TP Đà Nẵng.
- Professional working environment / Môi trường làm việc chuyên nghiệp.
- Opportunity to access variety of training programs conducted by the Hotel & Group / Cơ hội tiếp cận đa dạng các chương trình đào tạo do Khách sạn & Tập đoàn tiến hành.
- Ability to contribute to local community and make a diffference through our Corporate Social Responsiblity activities, like Planet 21.
- Develop your talent through learning program by Academy Accor.
- Employee benefit card offfering disscounted rates in Accor Hotels Worldwide.
Allowance.
Insurrance Suncare.
Off 1.5 days/ week.

Cập nhật gần nhất lúc: 2022-11-22 11:53:04