Student Service Executive (Chăm Sóc Học Viên)

* Your primary responsibilities include:

STUDENT SERVICES:

• Make weekly call to update parents’ about students’ performance
• Contact parents to inform cancellation/schedule change of classes
• Follow up with teachers to understand students’ progress
• Respond to / Receive students’ request/concern: defer, refund, issue statement of study, attendance and complaints
• Deal with students/parents’ requests/concerns. Produce deferment/refund report for finance department
• Handle students/parents’ requests/concerns and student complaints
• Collaborate with Sales, Academic, Admin and Marketing departments to organize student activities
• Support students struggling in class and teachers with students’ behavioral or academic issues

● RE-ENROLLMENT SALES:

• Communicate with parents to get confirmation of re-enrollment registration of existing students
• Follow up with absent, delayed and deferred students
• Follow up with parents to remind them to meet tuition payment deadline
• Coordinate with other departments to prepare for the new quarter

* Working information:
- Schedule: 40 hours/ 5 days/ week, including Saturdays or Sundays
- Working location: District 2 or District 7

* Benefits:

• Competitive Salary + Annual Bonus;
• Health Insurance;
• Company events: dinners, team lunches, offsite retreats, etc.
• Unlimited Vacation Policy;
• Substantial opportunity and training for career development;
• Inclusive and welcoming onboarding experience: mentor-mentee program, initial training with direct supervisor and HR.

* Requirements:

• 1-2 years of working experience in Student Services/Counselling or Education Consultant position.
• Good verbal and written communication skills in Vietnamese and English
• Basic computer skills and willing to learn new platforms
• Good problem-solving and organizing skills
• Proactive, self-starting, curious and positive attitude
• Detail-oriented and patient with a customer-focused mindset
• Flexible and adaptable with changes
• A collaborative team player