Supervisor, Customer Care / Order Processing Supervisor

- All KPIs achieved by group and individual
- Ensure staffs in team are well-trained in order to have professional communication with customers over the phone.
- Ensure timely monitoring for staffs in team
- Take lead and responsibility for deployment new process/notice/…to the whole team
- Maximize operation system and follow SOP/agreement among depts
- Build up individual development plan for potential staffs
- Empower for staffs

- Careful, hard-working but dynamic, high responsibility, teamwork spirit.
- Willing to learn and to change
- Open mind
- Good in communicate skill.
- Experience SAP system
- Internet browser skills