Supervisor - Giám Sát Nhà Hàng_ Quận 2

TASKS
Greet cheerfully and escort customers to a right table.
Understand to present menu and provide detailed information when asked (e.g. about portions,
ingredients or potential food allergies)
Prepare tables by setting up linens, silverware.
Inform customers about the month’s specials.
Offer menu recommendations upon request and remind customer for their allergies.
Up-sell additional products when appropriate.
Take accurate food and drinks orders, using a POS ordering software, order slips or by
memorization. Always remember to double check the order.
Communicate order details to the Kitchen Staff.
Serve food and drink orders.
Check food, drink and service satisfaction during the meal.
Arrange table settings and maintain a tidy dining area.
Deliver checks and collect bill for payments.
Double check guest satisfaction and taking direct feedbacks from customers to report to your
manager if any.
Able to carry dirty plates, glasses and silverware to kitchen for cleaning.
Follow all relevant health department regulations.
Provide excellent customer service to guests.
Regularly attend meeting and training required by restaurant.
Execute tasks that assigned by superior levels.
Able to access POS Back Office system to edit menu, pricing,...
Able to do e-invoice.
Handling POS and cashier station during the service(cash in-out, card machine, purchasing
report).
In charge of opening or closing shift:
+ Opening shift: fully cleaning and set up, make sure all the floor ready 15 minutes before opening
Check bar and kitchen items availability, then team briefing. Shift transfer at the middle of the
+ Closing shift: Shift transfer, organize the team to reclean up all the floors and toilets, check bar and
service stations, water plants, sending daily report.
kitchen items availability, then team briefing. Closing expense and calculating money, cleaning up all
Being able to replace missing position when needed.
Able to be relocated to other branches by Marcel group.
In charge of training new trainee and reporting to the manager.
Checking service equipment inventory occasionally to send order to the manager.
Record delivery orders and total income of each supplier every month.
Getting and pushing service team to get reviews(mainly on TA).
In charge of food delivery system.
In charge of products inventory in every end of the month.
Able to solve all the customer’s complaints in associate with the manager if needed.

REQUIREMENTS1. Honesty with a good attitude2. Attentiveness and patience for customers3. Excellent presentation skills4. Strong organizational and multitasking skills with the ability to perform well in a fast paceenvironment5. Active listening and effective communication skills6. Pay attention to details and currency.7. Team spirit8. Be able to work independent section if required9. Flexibility to work in different shifts10. Hard working11. Be able to work during weekend and most national holidays12. FLUENT IN ENGLISH13. Having at least one year experience with equivalent position14. Graduated from a Food n Beverage or Hospitality school is a plus

WORKING CONDITIONS & BENEFITS
- SALARY: 8,000,000 - 10,000,000/month. Probation maximum 1 month, 85% salary.
- We also provide:
+ Insurance policy
+ Meal support: 20,000 VND/DAY
+ Discount Policy up to 50% when dining-in at any properties of Marcel Group
+ Annual Leave: 1 day per month, active after probation period
+ Uniform package: t-shirts, apron, hat (deposit 300,000VND)

Cập nhật gần nhất lúc: 2022-06-24 15:32:04