Technical Sales Manager

Job summary:

• Plan and monitor day-to-day sales' activities;
• Promote and sell the company’s products with the objective to achieve the profit margin and customer satisfaction within established policies, standards, practices; and supplier’s conditions.

General Responsibilities:

1. PLANNING

Collect information about customer, product, market, competitors; analyses and propose team's sales and marketing plans; in order to contribute to department sales and marketing planning

2. MARKETING

Direct market research activities including: market study, analyzing and report development; Evaluate sales’ recommendations and make proposal of viability of products, market segment and target customers; plan and manage marketing activities in order to provide information for manager to make decision on business opportunities and increase customers’ awareness of products

3. SALES

Monitor day-to-day activities of sales process; Visit customer to promote sales, assess customer needs and potentials, technical advice products, collect cost and propose profit margin, develop contract, negotiate contract terms, conclude sales; follow up payment schedule, chasing customer and propose solution for outstanding debt; in order to achieve sales target

4. DELIVERY PROCESS

Collect product sample, approve order confirmation, arrange inspection, monitor delivery schedule; organize pre-installation; follow-up installation and commissioning activities; conduct training; in order to process customer’s orders.

5. CUSTOMER SERVICE

Visit customer; build and maintain positive customer relationship; receive complaints; identify & propose solutions for warranty issues; co-ordinate with relevant departments and supplier for troubleshooting; in order to maintain and improve the customer relationships.

• Education: Degree in Bio-Chemistry, Biotechnology, Bio Science, Food Technology, Food Science
• At least 02 years’ experience in the similar position
• Proficiency English communication
• Good communication skills and presentation skills
• Reporting skill, competitive analysis