Technical Service Manager (B2C - Air Cons)

A. PRIMARY Responsibilities:

- To lead the service team to take care customers after sales and providing the technical consultancy, support and maintenance in a professional way to retain the customers’ satisfaction.

- To manage the Authorized Service Center conducted by the third party and take proper investigations related to the product clarification, service/product satisfaction.

B. DUTIES:

1.     Execute after sales service support to customers.

2.     Manage, evaluate, and develop the ASC throughout Vietnam.

3.     Advise and participate in troubleshooting problems related to the technical expertise.

4.     Build relationships with customers by being responsive, fair and ethical

5.     Manage customer’s claims/investigations related to the product clarification, service/product satisfaction.

6.     Work with technician/ engineer to ensure all commitments to customers are well communicated and fulfilled.

7.     Review service agreements in order to manage customer expectations

8.     Analyze reports and develop new areas of monitoring for service improvements

9.     Timely report to Management on resources and quality issues

10. Provide guidance to customers about our products

11. Organize the overall management and operation of the department of customer care

12. Other duties as assigned.