Technical Support Engineer

Work cooperatively with team members to arrive at issue resolution as per Service Level Agreement before escalating to engineering team
Provide high quality technical support by helping customers resolve issues including explaining usage, debugging failures, pinpointing problems, implementing workarounds, increasing performance, improving security, and determining root causes
Flexible to accommodate urgent customer needs over weekends and public holidays
Constantly improving job skills through participation in product, technology, and customer service training as it is made available
Documenting all support issue details while supporting customers to ensure details are available for all relevant parties
Contribute, maintain, and improve knowledge base articles, training materials, and other repositories of information
Report customer use cases, requirements, enhancement requests, and recommend fixes
Perform tasks such as issues, deploying products, collecting artefacts for debugging
Participate in improving processes, communication, systems, etc.
Practice the ‘give and take’ model of knowledge and experience exchange by sharing information to the team

Ability to synthesize and clearly communicate complex technical issues to technical and non-technical audiences at all levels, both internally and externally
Fundamental understanding of computer architecture and low-level details of the programming languages used by the products you are supporting
For Mac, Windows, Linux, iOS, or Android
Able to communicate in English (written)
Strong customer service skills – ability to work with customers in a manner that is professional, compassionate, and effective
Using one or more of C, C++, Objective-C, C, Swift, Java, JavaScript
Interest and experience in security a great advantage
Graduated with Bachelor&039;s Degree in Computer Science or Engineering or equivalent technical experience
Ability to troubleshoot system issues
In Xcode, Visual Studio, Android Studio, or Eclipse
Ability to work effectively with a remote team using modern, collaborative tools such as Microsoft Teams, Zoom, and Webex
Programming & debugging

Competitive salary and bonus

Social insurance, health insurance, unemployment insurance according to Labor Laws

Professional, dynamic working environment

Cập nhật gần nhất lúc: 2022-09-02 17:12:03