Technical Support Engineer

Conduct regular releases/patches/upgrades to company’s systems and applications.
Communicate with internal/external users via IT ticketing systems, instant messaging platform and email. Take ownership of customer issues reported and see problems through to resolution.
This is a duty shift position where the candidate will work at different shift in rotational basis with team members.
Provide Level-1 technical support which includes the area of desktops, servers, network, and applications.
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Publish resolution or technical documentation in the Knowledge Base for continuous education and prevention.
Triage support cases, making sure to record, track, and resolve each technical issue efficiently and proactively.
Performs general maintenance, backup/restore, and remedial repair on all IT related assets.

Yêu cầu công việc

- Core knowledge in Desktop, Windows Server (Domain Controller, GPO), Linux, and Web Technologies (HTTP, Nginx/Apache, Web/DB Server).
- Strong interpersonal and communications skills, both oral and written.
- Strong Experience in technical troubleshooting (eg. Logs/Alert Analysis, Information Gathering, Reproduce Issue, Issue Identification/Categorization).
- Knowledge of logging/monitoring environments (eg. Elastic Stack, InfluxDB, Grafana) is a plus.
- Entry level candidate with IT related degree/background is encouraged to apply.
- Familiarity with ticketing and collaboration tools such as Jira, Redmine, and Wiki.
- A self-initiated and pro-active team player who can work with minimal supervision.
- Strong customer-focus with user-oriented skill, able to clearly articulate technical issues to both technical and non-technical audiences, and explain their impact on business.
- Able to work in a dynamic and ever-changing industry.

Premium healthcare insurance.
12 days annual leave and 8 days sick leave fully paid per year
13th month salary and performance bonus.

Cập nhật gần nhất lúc: 2021-12-08 09:12:03