Technical Support Engineer - Azure Account Team

ITECHWX LIMITED COMPANY
Mức lương
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Địa điểm làm việc
Bình Thạnh, Hồ Chí Minh
Kinh nghiệm yêu cầu
Cập nhật
Chi tiết tin tuyển dụng

Mô tả công việc

The candidate is required to be able to deliver remote proactive service and provide solutions of mission critical issues remotely to WW Microsoft Enterprise Premier Customers with outstanding quality.
Microsoft Azure, a public cloud computing platform, is a growing collection of integrated cloud services that includes analytics, computing, database, mobile, networking, storage and web. To establish cloud service, one of the keys is have the Identities ready in the Cloud.
Azure Identity support team belongs to Microsoft CSS Cloud & Enterprise Business Unit. This position under Azure Identity support team is responsible for delivering Azure Identity Service and support to our global customers with the high customer satisfaction.
Specific measurements include achieving the CPE team goals, time to resolution or escalation, enabling a response time similar to competitors; maintaining technical skills through completion of ongoing readiness and new Azure technology training.
The engineer is responsible for support delivery, working with customers to resolve, complex technical customer issues on the Microsoft Azure Platform. In addition, the engineer will focus on determining technical support scenarios, supportability asks, support workflow adjustments for Azure Identity components; identifying required tools, cloud access, training, processes or capabilities for support to assess issues. Need to closely collaborate with engineering, operations and other CSS engineers.
Main Responsibilities:
Technical services & Responsiveness
· Effective Communication & Collaboration
· Drive the communication with the customer to deliver desired solutions in response to customers’ concerns.
· Identify the right resource to collaborate with to work toward the final solutions.
· Collaborate with cross- group peers both proactively and reactively.
Operational Precision
· Manage and prioritize your workload while keeping team members and management appropriately informed.
· Use appropriate documentation and utilization and / or labor tracking methods to account for time.
Training & Readiness
· Identify current knowledge deficiencies/training needs, as well as potential future needs
· Act as a subject matter expert (SME) to build readiness content and develop training (in applicable regions).
· Provide documentation and mentoring to others within your technical specialty.
· Work with your manager, as appropriate to assess your own core competencies and identify current knowledge deficiencies /training needs, as well as potential future needs.
· Meet with your manager to assess and adjust the plan as needed to match mid- and long- term career plans
· Make effective technical presentations, both internal and external.
· Implement your development plan, actively seek development opportunities, and complete all scheduled training.
Qualifications:
· Understanding of Microsoft Cloud (Azure/O365) and Windows Server products or other application server product family, especially Microsoft Azure AD, AD FS etc. (Plus)
· Must have strong verbal and written English skills;
· Strong analytical logic thinking.
· A minimum of 1- 3 year IT experience and demonstrate aptitude for providing superior customer service in politically charged environment.
· Excellent communication skills, collaboration skills, self- motivation and must have a strong team spirit.
· Bachelor degree in Computer Science, Electronic Engineering or equivalent experience.
Education
• Bachelor or Master Degree in Computer Science, Electronic Engineering or equivalent experience

Quyền lợi

Giờ làm việc linh hoạt

Productivity curve is not something steady and consistent as it depends on each person's unique traits and preferences. At our company, as long as your team is in sync and your goal is hit, you can flexibly decide when you want to work.

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Bảo hiểm y tế

To ensure your health and wellbeing, you have various medical plans to choose from depending on your situation and unique needs. From partial up to full medical coverage, we got you covered.

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Cơ hội phát triển nghề nghiệp

Ever feel stuck with your career? We don't hire you simply because we needed to fill an empty slot. Together, we will help you shape and grow your career so you can progress further and rediscover your true sense of purpose at work.

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Hỗ trợ laptop, thiết bị làm việc

In need of a laptop or certain devices specifically for work? It's on us. We will provide the necessary tools that you need so you can focus on what you do best and get a job done.

Cập nhật gần nhất lúc: 2023-05-29 15:30:12

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ITECHWX LIMITED COMPANY

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Hình thức làm việc
FULL_TIME
Giới tính
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Hạn nộp hồ sơ
29/06/2023
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