Technology Services Officer

Working continuously on a task until completion (or referral to tier 2 support, if appropriate);
Prioritizing and managing many open cases at one time;
Talking staff/clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;
Any other duties consistent with the job as directed by management
Setting up new users&039; accounts and profiles and dealing with password issues;
Ensuring compliance with health and safety legislation
Conducting electrical safety checks on computer equipment.
Perform daily checklist and report to relevant IT team/vendors if there is any issue
Supporting the roll-out of new applications;
Monitoring and maintaining computer systems and networks;
Rapidly establishing a good working relationship with customers and other IT team;
Troubleshooting system and network problems and diagnosing and solving hardware/software faults;
Providing support, including procedural documentation and relevant reports;
Installing and configuring computer hardware operating systems and applications;
Following diagrams and written instructions to repair a fault or set up a system;
Replacing parts as required;
Responding within agreed time limits to call-outs;
Testing and evaluating new technology;

Sound English communication skills in written and oral forms.
Previous working experience in a LAN/WAN environment as Helpdesk IT/ Technician IT at least 6 month.
Good working knowledge of MS Office Suite. Familiarity with other office automation packages is preferable
Possess working knowledge of Microsoft Desktop and Network Operating Systems, Antivirus and E-Mail/Internet systems.

Preferable Qualifications:

Certification on Microsoft Professional Courses and other IT Certifications
Sound English communication skills in written and oral forms
Results oriented, high energy, self-motivated
Previous working experience in Hospitality Industry
Experience in the use of network monitoring tools, remote desktop tools
Excellent leadership skills and teamwork skills
Possess working knowledge of Microsoft Desktop and Network Operating Systems, Antivirus and E-Mail/Internet systems.

Cập nhật gần nhất lúc: 2023-01-12 11:12:04