Technology Services Officer

• Installing and configuring computer hardware operating systems and applications;


• Monitoring and maintaining computer systems and networks;


• Talking staff/clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;


• Troubleshooting system and network problems and diagnosing and solving hardware/software faults;


• Replacing parts as required;


• Providing support, including procedural documentation and relevant reports;


• Following diagrams and written instructions to repair a fault or set up a system;


• Supporting the roll-out of new applications;


• Setting up new users' accounts and profiles and dealing with password issues;


• Responding within agreed time limits to call-outs;


• Working continuously on a task until completion (or referral to tier 2 support, if appropriate);


• Prioritizing and managing many open cases at one time;


• Rapidly establishing a good working relationship with customers and other IT team;


• Testing and evaluating new technology;


• Conducting electrical safety checks on computer equipment.


• Ensuring compliance with health and safety legislation


• Perform daily checklist and report to relevant IT team/vendors if there is any issue


• Any other duties consistent with the job as directed by management

• Previous working experience in a LAN/WAN environment as Helpdesk IT/ Technician IT at least 6 month.


• Good working knowledge of MS Office Suite. Familiarity with other office automation packages is preferable


• Possess working knowledge of Microsoft Desktop and Network Operating Systems, Antivirus and E-Mail/Internet systems.


• Sound English communication skills in written and oral forms.

Preferable Qualifications:

• Previous working experience in Hospitality Industry


• Certification on Microsoft Professional Courses and other IT Certifications


• Experience in the use of network monitoring tools, remote desktop tools


• Excellent leadership skills and teamwork skills


• Results oriented, high energy, self-motivated


• Possess working knowledge of Microsoft Desktop and Network Operating Systems, Antivirus and E-Mail/Internet systems.


• Sound English communication skills in written and oral forms

Cập nhật gần nhất lúc: 2023-02-05 09:31:13