Technology Services Officer

Any other duties consistent with the job as directed by management
Setting up new users&039; accounts and profiles and dealing with password issues;
Supporting the roll-out of new applications;
Working continuously on a task until completion (or referral to tier 2 support, if appropriate);
Perform daily checklist and report to relevant IT team/vendors if there is any issue
Installing and configuring computer hardware operating systems and applications;
Responding within agreed time limits to call-outs;
Talking staff/clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;
Prioritizing and managing many open cases at one time;
Rapidly establishing a good working relationship with customers and other IT team;
Monitoring and maintaining computer systems and networks;
Conducting electrical safety checks on computer equipment.
Testing and evaluating new technology;
Ensuring compliance with health and safety legislation
Following diagrams and written instructions to repair a fault or set up a system;
Replacing parts as required;
Providing support, including procedural documentation and relevant reports;
Troubleshooting system and network problems and diagnosing and solving hardware/software faults;

Previous working experience in a LAN/WAN environment as Helpdesk IT/ Technician IT at least 6 month.
Good working knowledge of MS Office Suite. Familiarity with other office automation packages is preferable
Sound English communication skills in written and oral forms.
Possess working knowledge of Microsoft Desktop and Network Operating Systems, Antivirus and E-Mail/Internet systems.

Preferable Qualifications:

Previous working experience in Hospitality Industry
Sound English communication skills in written and oral forms
Excellent leadership skills and teamwork skills
Experience in the use of network monitoring tools, remote desktop tools
Results oriented, high energy, self-motivated
Certification on Microsoft Professional Courses and other IT Certifications
Possess working knowledge of Microsoft Desktop and Network Operating Systems, Antivirus and E-Mail/Internet systems.

• Bonus by individual ability and company’s performance.
• Company trip once a year + Joining party
• Salary and position is reviewed 1 time a year
• Having chances to get attractive company bonus every month/year
• Social insurance, health insurance, unemployment insurance and other benefits
• Dynamic and sociable working environment.

Cập nhật gần nhất lúc: 2022-08-20 09:12:04