LOGIVAN is a $7.9m venture-funded start-up in the logistics space. Our real-time app-based solution is transforming the way people book trucks, moving Vietnam's economy forward and most importantly improving the lives of our 27,000 truck drivers. LOGIVAN offers you the chance to be a part of a dynamic team and use your skills to build a part of Vietnam's future.
LOGIVAN has already won a number of awards, for example best start-up at RISE, Asia's largest tech conference and the UBER Exchange programme to meet UBER CTO Thuan Pham. The company has been featured in more than 100 TV and media appearances, including Forbes, Tech in Asia, E27, VTV and Business Insider. But this is only the beginning. With you leading our telesales team, we could go so much further.
LOGIVAN is looking for a Telesales Leader to establish and lead a high-performance telesales operation in Ho Chi Minh City. The successful candidate will have a relevant skills and previous telesales leadership experience. If you have enthusiasm and a desire to learn then industry knowledge is not required, but if you do have some it could make this role a fantastic fit for you.
Your Role:
You will be establishing and leading a telesales centre in Ho Chi Minh City. You will report directly to our Head of Operations.
As Telesales Leader you will be responsible for the following tasks:
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Establishing and leading an efficient telesales centre in HCMC
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Selecting agents with the right skills to perform well in the team
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Establishing and conducting training for agents to ensure ongoing skill improvement
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Monitoring and optimising the performance of the team by making good management decisions
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Generating cargo orders from available marketing leads
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Verifying new driver sign-ups by encouraging them to submit all the correct documents
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Receiving new cargo orders by phone and passing them to the operations team
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Dealing with any customer difficulties by gathering information and passing the details on to the correct person or team
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Ensuring that all calls take and give sufficient information to allow the other teams to complete all their duties accurately
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Establishing policies and ensuring the team are able to consistently work to them
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Identifying problems and bottlenecks and implementing changes to resolve them
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Building and maintaining a culture of high-performance in your team
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Designing KPIs, performance reviews and incentive programmes for staff
