Telesales Manager

* In charge of KPIs implementation and fulfillment of your team:
- Monitoring and supervising telesales team work
- Controling call quality (incoming and outcoming) of each telesales executive to ensure quality requirement from QA team
- Monitoring how telesales executives implement promotion programmas
- Actively looking for customer data and manage it effectively
- Giving guidance to telesales executive or directly solving any issues arised daily
- Training telesales team and report to Telesales Director
- Making reports about telesales team work
- Other work as assigned
* Recruitment and Training
- In charge of recruitment and maintaining at least 90% of headcount
- Compiling training materials and train new employees

- At least 2 years of experience in Telesales Manager role of a 10 to 15-personnel team
- At least 2 years of experience in sales, especially service industry
- Having knowledge about logistics and domestic express
- Target-oriented and can handle work pressure
- Skills: leadership, management, planning and training
- Proficient in office software
- Proficient in 4 English skills is an advantage