Trainer - Nhân Viên Đào Tạo - Lâm Đồng Shopee

• Follow and engage actively in service improvement and motivation programs.
• Responsible to improve quality of all unit in CRM & CE within agreed development period
• Regular side by side with inbound (and outbound) agent due to get information or fact finding and needs in term of training materials and methods.
• Provide Activity Report as Team performance report daily, weekly and monthly bases.
• Responsible to develop personal performance like training, briefings, find latest information
• Follow and make sure all team members are actively involved work closely with operation to maintain perspective.
• Supervising Knowledge and Training to team member (agent and team leader) through rostering, monitoring, briefing, coaching, and others.
• Taking decision about problems that occurred in the entire program that supports service Contact Center and its analysis.
• Responsible for the planning, execution, and analysis of programs that support the results of all contact center services (function Employee Support).
• Responsible and ensure update product/program into system for customer service (function Employee Support).

• Ability to solve problems quickly and independently while working in a fast-paced environment
• Ability to multitask and perform in constantly changing environment
• Strong organizational, planning, prioritization skills
• 1 year-platform training/facilitation skills to deliver quality training programs and experience developing and delivering professional development courses
• At least 1 year-experience developing and implementing training programs in a call center environment
• Platform training/facilitation skills to deliver quality training programs

• Performance appraisals every year
• 13th-month salary, Social insurance, annual leave, recompense (holidays, Tet)
• Bonus: twice a year
• Extensive coaching and training
• Working Time: Mon – Sat (9:00 – 6:00pm)
• Company trip, team-building events
• Annual health checkup
• Compliance fully to Vietnam labor code

Cập nhật gần nhất lúc: 2021-09-24 13:42:03