Transportation Supervisor

The Dispatching Supervisor for our chain store is responsible for managing the dispatch operations to ensure efficient and timely delivery of goods to multiple store locations. This role requires strong leadership skills, a focus on customer service, and the ability to optimize logistics processes across our network of stores.
Key Responsibilities:
Team Management:
· Conduct performance reviews and provide constructive feedback and coaching.
· Supervise, train, and support a team of dispatchers and drivers.
· Create and manage staff schedules to ensure adequate coverage for all shifts.
Dispatch Operations:
· Develop and implement standard operating procedures to improve efficiency and accuracy.
· Monitor dispatch performance metrics and identify areas for improvement.
· Oversee and coordinate daily dispatch operations, ensuring timely deliveries to stores.
Customer Service:
· Respond promptly to store managers and other internal stakeholders regarding delivery issues or inquiries.
· Maintain a high level of customer satisfaction through effective communication and problem resolution.
Coordination and Communication:
· Update stakeholders on delivery status, delays, or issues as necessary.
· Coordinate with store managers, warehouse staff, and drivers to ensure smooth logistics operations.
· Maintain clear and consistent communication with all parties involved in the dispatch process.
Technology and Systems:
· Ensure accurate data entry and maintain up- to- date dispatch records.
· Troubleshoot and resolve issues related to dispatch systems and tools.
· Utilize dispatch software and other logistics tools to manage dispatch operations.
Compliance and Safety:
· Conduct regular audits and inspections to ensure compliance.
· Ensure compliance with company policies, industry regulations, and safety standards.
· Promote and enforce safety protocols to prevent accidents and injuries.

Strong leadership and team management abilities.
Strong organizational and problem- solving skills.
Minimum of 3- 5 years of experience in dispatching or logistics.
Excellent communication and interpersonal skills.
Ability to work under pressure and manage multiple tasks simultaneously.

Chế độ bảo hiểm, Du Lịch, Phụ cấp, Đồng phục, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-06-16 12:40:03