Travel Consultants – English Speaking Markets

WORK LOCATION: 33 Le Trung Nghia, Ward 12, Tan Binh District, HCMC, Vietnam
PURPOSE AND SCOPE OF ROLE
Ensure a personal service is offered to agents in order to meet and exceed their expectations. Ensure that the sales process is accurately adhered to (per Sub Departmental SOPs), Sales opportunities are maximized with follow up and resolve any problems to meet and exceed sales revenue and gross profit targets, especially focusing on Retail/Wholesales agents.
RESPONSIBILITIES & TASKS
Sales and Customer Service
•Be available to discuss with the clients about proposals/bookings by phone.
•Handle the urgent pending tasks from the night-shift team.
•Gather information to fully understand agent requests and present options to meet their needs.
•Identify and take action to up-sell and promote all TOI destinations, Tailored Experiences and partner products.
•Take ownership of and monitor individual sales process and follow up with agents to increase booking conversion.
•Liaison with Product and Reservations departments to ensure feasibility of options.
•Negotiate fees and changes with agents (where necessary) to gain agreement.
•Report any errors regarding information on Tourplan to Supervisor.
•Co-ordinate with Product Department to update content and tariffs.
•Work with operations or reservations to help solve problems for clients on the ground when required.
•Maintain relationships with Retail/Wholesales agents, travel agents by ensuring personal service is optimized.
•Recheck final documentations are accurate before sending to relevant Operations/Ticketing department, and agent/client.
•Follow up the acknowledgement of receiving final documentation from relevant Operations/Ticketing department and agent/client.

QUALIFICATIONS AND KNOWLEDGE
•Graduate in Tourism, Hospitality, Economics or Business preferred
•Knowledge of tourism, geography, foreign cultures
EXPERIENCE
•Minimum 1 year in Travel Sales or Sales of Services
•Personal travel within the region
SKILLS
•Excellent written and spoken English
•Thorough understanding of MS Office (Excel, Word, PowerPoint etc.)
SPECIAL REQUIREMENTS (if any)
•Flexibility to work overtime
•Ability to work under pressure