Trưởng Nhóm Thanh Toán & Giải Ngân (Fico)

* Objective
- Payments Processing team leader is responsible to manage process of incoming payments related to consumer finance business. PP team lead reports to Payment Processing Supervisor
* Key responsibilities
- Manage team of operators and officers
- Monitor daily operations to ensure a free flow process, and also supervise the execution of daily tasks
- Develop and enforce sound policies and structures for the growth of the company
- Create a strong workforce by developing competent individuals in the banking operations team
- Create and implement long term business plan to ensure continuity of business operations in the long run
- Ensure client data is protected from the public and secured against fraud by enforcing access rights and verification levels
- Collaborate with heads of other units to develop best practices for successful banking operations
- Execute the testing new systems/products/processes and provide user guide document after.
- Follow up the system issue during operating, cooperate with IT/vendor to find out solution.
- Delegate tasks to members of the team.

* Background
- University degree
- 2 years of experience in operations of banking or finance industry
- 1 year of experience in managing team of 2 officers
* Skills
- Strong organizational skills
- Ability to work independently with little or no supervision
- Problem solving skill.
- Professional demeanor and excellent work habits are essential
- Financial service specific customer service experience preferred
- Ability to multi-task and work in a fast pace environment
- Vietnamese fluent, English communicative